Deputy Manager

About Us: At Casa Verde, luxury is not just a feature; it embodies a profound commitment. From exquisite dining experiences showcasing world-class cuisine to personalized services that intuitively anticipate and seamlessly fulfill every guest's desire.

Roles and Responsibilities:

• Oversee day-to-day operations with the general manager to guarantee the resort runs smoothly.
• Able to oversee channels for online travel agencies and make use of cloudbeds for effective financial tracking and channel management
• Utilize Excel for bookkeeping and send management, accountants, and auditors financial reports.
• .Oversee and provide guidance to the team members working on-site, such as the maintenance, housekeeping, security, and food and beverage personnel.
• Create an environment that consistently exceeds guest expectations and complies with all relevant regulations.
• With professionalism and tact, respond to questions from visitors, suppliers, and government representatives.
• Ensure the safety of employees and guests by implementing proper emergency and security protocols.
• Respond to guest complaints quickly and implement corrective measures as needed.
• Handle registration and check-in procedures with efficiency and attention to detail.
• Work together with marketing firms to advertise the resort across a range of media.
• Provide updates via WhatsApp, in-person meetings, and video calls to management on a regular basis.
  Requirements:
• Capable speaking English fluently/ German speaking is an advantage. 
• 2 or more years' experience in a comparable managerial position in the hotel sector/ industry
• strong understanding of finances, particularly reporting and bookkeeping. 
• Outstanding leadership and communication skills.
• Able to multitask and prioritize in a fast-paced environment.
• Knowledge of online travel agency channels and Cloudbeds is beneficial.
• Understanding of local regulations and compliance standards.
• Competitive salary and opportunities.
• Work in a breath-taking location surrounded by natural beauty.
• Accommodation and food allowance.
• Complete government benefits such as, SSS, Philhealth, Pag-ibg and etc..

What's your expected monthly basic salary?

How many years' experience do you have as an Assistant Manager?

Do you have customer service experience?

How many years of hotel management experience do you have?

How would you rate your English language skills?

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