Director of Villas

POSITION OVERVIEW

The Director of Villas has overall responsibility for every aspect of the Villa operation and for the performance of each individual staff of the villa. The main emphasis in this role is on customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable experience for family members and every guest.

Employed to deal with queries from owners and occupiers, keep owners and occupiers informed of relevant issues and generally provide administration services to owners. Facilitate an enjoyable and smooth guest experience and to generate sales and revenue for the company.

Financial 

• Establishes the departmental Annual Operating Budget in advance for approval by the General Manager and Director of Finance.
• Ensures that the departmental operating budget is strictly adhered to and that all costs are strictly controlled.
• Reviewing finances, overseeing hiring practices, holding meetings with the facility's various department heads, greeting and interacting with resort guests and checking on necessary supplies in various sectors of the resort.

Administration

• Attends meetings and briefings with other department heads as determined by the General Manager.
• Ensures that all department reports and correspondences are completed punctually and accurately.
• Reviews existing policies in his department and initiates new ones as required.
• Submits monthly report to the Manager detailing department’s activities for the past month and plan activities in the ensuing month.

Personnel 

• Ensures that all employees report for work punctually wearing the correct uniform and name tag at all times.
• Assists in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
• Ensures that employees have a complete understanding of and adhere to company’s Code of Conduct.
• Interviews and subsequently selects potential employees in liaison with the HR Department.
• Conducts employees’ performance appraisal and reviews their general performance, discuss result with the employee concerned regularly.
• Conducts department orientation program for new employees to ensure they understand the policies and operations of the hotel.
• Ensures that all staff provides a courteous and professional serve at all times.
• Counsels staff members for any breaches of conduct and observe policies when issuing formal disciplinary notice.

Operational 

• Monitors the staff skills within the department and plans training programs to rectify any service deficiencies.
• Conducts regular briefings with the department staff ensuring good communication at all times.
• Be a point of contact for all owners. Correspond (by email and mail) and meet with owners as required.
• Receive and distribute private booking forms and liaise with housekeeping, reservations and front office regarding owners’ requirements, changes, etc.
• Deal promptly with any issues as and when they arise. Meet and greet customers on arrival and transfer them to/from accommodations.
• Make sure that the accommodations are managed effectively and all operations are run in an efficient manner.
• Maintaining health and safety standards, supervising and training staff and dealing with budgetary matters.
• Oversee product stocking, accounting and marketing efforts at the resort. Ensure that all supplies, from housekeeping materials to furniture, are in good condition and in stock.
• Monitor customer billing and expense accounts.
• Oversee and approve marketing campaigns and required to approve discounts.
• Ensure positive customer experiences by maintaining high-quality facilities and remedying problems.
• Conduct room, kitchen and grounds inspections to make sure that they are up to code.
• Keep abreast of local happenings so you can book tours or recommend activities to guest unfamiliar with the resort. Coordinate functions or events for your guests.
• Be knowledgeable with regard to hotel facilities, island activities and other Aman Resorts.
• Ensures that overtime within the department is minimized and authorized.
• Ensures that all areas within the department are in the roster and corrects staffing levels in accordance with expected business demands.
• Liaises with Front Office / F&B / Kitchen with regards to any dietary or special guest request.
• Manages 20 villas. 
• Has thorough knowledge of any new trends in the market/industry and evaluates and implements accordingly.
• Be a willing team worker at all times. Accepts and performs special assignments within or outside his Department as requested by the Resort / General Manager.
• Keeps abreast of all company policies and code of conduct by reading and understanding all guidelines issued pertaining to such matters; and performing such duties and functions as specified in the guidelines

• College degree
• Previous experience managing a luxury resort or residence
• Minimum of 4 years experiences as Director of Rooms or Director of Residences
• Proven financial acumen
• Ability to deal with queries from owners and guests, keep owners and guests informed of relevant issues and information, generally provide administration services to owners
• Superior leadership and management skills with emphasis on staff supervision and development, ability to manage and interact with diverse staff and clients
• Strategic and proactive thinker; problem solver