Events Associate Manager

Ayala Malls continues to set the pace and trend in the development of shopping centers in the country. As we grow our malls, we seek for talents that desire to be part of our journey in creating amazing experiences for our customers, and the communities we serve.

We are on the lookout for an Events Associate Manager to join our Ancillary Business team

Purpose and Scope:

Under the general guidance and supervision of the Trade Hall Operations Manager, the Trade Hall Events Assistant Manager's core responsibility will be to convert, plan and organize events of the trade hall. He/She will be responsible for the day-to-day sales efforts, supporting the teams pipeline conversion and post event evaluation and feedback from clients. The role involves strong collaboration with the team and will require a strong commercial aptitude supporting the team with meeting the budget.

Responsibilities

• Develops catering account portfolios, sales goals and strategies and ensures alignment of these goals to the trade hall's overall business strategies.
• Manages our key high value clients; with a particular focus on MICE. The role requires managing events for Corporate, Government, Association, Professional Event Organizers (PEOs), and Socials segment.
• Maximizes trade hall revenues through proper control of function space utilization and assigns function according to guidelines and policies set forth.
• Ensures all site inspections are carried out in a professional, effective manner creating bespoke 'WOW' experiences whenever necessary.
• Inputs data to the contact management database, ensuring the system is kept up-to-date, accurate and current at all times.
• Assists with producing accurate Banquet Event Orders and Group Resumes and personally assists with catering events in the trade hall, liaising with concerned departments, as required.
• Maintains records on behalf of the Trade Hall Team, ensuring that a filing system is established and that documents are readily available when needed.
• Provides high attention to detail in all communication; assists in processing reports, contracts, proposals and RFPs under guidance from the Trade Hall Operations Manager, ensuring the value of luxury is communicated through all written and verbal presentations.
• Attends team meetings, participates, records, prepares and distributes meeting notes.
• Demonstrates a high level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.
• With high integrity, strives to provide a 5-star experience to guests and colleagues, while providing Ayala hospitality from caring people in all interactions.
• Ensures compliance to all trade hall policies, standards and procedures.
• Maintains positive communication with all departments in the Ayala Malls HQ and stay well informed of trade hall's VIPs, activities, promotions and events.
• Undertakes other ad hoc related responsibilities and special projects, as required.

Qualifications

• Graduate of Bachelor's degree in Business Administration, Marketing, or any equivalent course
• Minimum 3-year work experience in a similar sales and event administration, service or support capacity is mandatory.
• Previous experience within a convention center/trade hall or an international world-class luxury hotel brand is an asset.
• Windows based programs such as Word, Excel, and PowerPoint are essential.
• Knowledge on CRM software such as Opera, Delphi or EBMS is important.