Facilites Manager

The Post Facility Manager will be responsible for:

• Post Operations Management
  • Responsible for service delivery in accordance with The Contract KPIs and SLAs for all Assigned Sites
  • Responsible for technical and facilities’ operations, ensuring all Critical Environment (CEM) requirements are met and all Planned Maintenance activities are completed in accordance with the scheduled maintenance program
  • Vendor management including implementing Post access control and security protocols and procedures for all sub-contractors delivering the Services
  • Work with the JLL Procurement Manager to ensure that contract procurement processes comply with Commonwealth procurement guidelines as well as JLL’s best practice
  • Ensure vendors are licensed, insured, inducted and adhere to the Assigned Site’s access and security controls delivering contractual services on time, within budget, safely and to British or Assigned Site ( in country) applicable standards
  • Monitor the Contract performance measures and ensure they are maintained at all times
  • Undertaking annual property inspections for all Assigned Sites
  • Recommend continuous quality improvement practices and implement Industry Best Practice operations
  • Review existing operations regularly to reduce costs and improve operational standards
  • Provide proactive assistance with any 3rd party contractor works to ensure they will not impact on existing infrastructure / building services 
  • Assume overall responsibility for site budgets, accounting and finance, contract services, purchasing of material, equipment & supplies and occupancy services
  • Ensure the safe working environment in compliance with statutory regulations on fire, health and safety standards
  • Partner with account management team and client to develop, implement and maintain disaster recovery and business continuity plan
  • Ensure escalation procedures and incident reporting procedures meet contractual standards
  • Provide 24/7 emergency call support and site attendance 
• Health and Safety Management
  • This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
  • Implement the No Induction no Start policy
  • Implement JLL’s commitment to “zero harm to any staff, contractor or visitor” by actively managing a zero tolerance to unsafe acts on site. This is to include any unsafe acts undertaken on site, regardless of whether they are in scope or not
• Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure all Assigned Sites hazard materials registers are up to date and reviewed regularly. Also they are referenced prior to works commencing that could impact / disturb the hazardous materials. Eg. Asbestos Register
• Ensure escalation procedures and incident reporting procedures are implemented and maintained
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLLs business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
• Assist in the development of guidelines and strategies to ensure compliance with JLL’s business conduct
• Client Management
  • Develop strong relationship and partnership with local client as the on-site point of contact to ensure needs and expectations are met
  • Provide proactive management, engagement and communication with client and stakeholders to ensure Facilities and Property Management services do not impact on operations, site visitations, and events
• Driving team success
  • Understand the service delivery requirements and focus the team toward successful accomplishment of contractual standards and measures in line with JLL’s business conduct
  • Develop and sustain a high-quality well motivated team through coaching, mentoring and enabling Training & Development of team members
  • Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
  • Ensure high staff morale, trust and work ethics

Core Competencies

Critical competencies for success include:

• Expertise in critical facilities, local occupational health and safety requirements, vendor management for specialized services
• Basic understanding of technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system, Access control systems
• Ability to understand and interpret commercial contracts
• Strong budget management and financial analysis skills
• Planning and organisation skills with ability to prioritize work and meet tight deadlines
• Ability to manage multiple and complex operational matters on a daily basis
• Analytical and demonstrate the capacity to deal with ambiguity
• Effectively provide long term solutions to complex problems by employing quantitative and holistic approaches
• Strong presentation, verbal and written communication skills (English & local language), and are an active listener
• Proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels, as well as managing conflict and balance between client and firm requirements
• Leadership expertise with ability to provide good training and promote open, constructive and collaborative relationships at all levels
• Effectively able to deal with stressful situations and adapt to rapidly changing situations
• Self-motivated with ability to meet performance targets and follow through with improvement initiatives

Experience

• University degree or professional qualification in engineering, real estate, or facility management
• 5 years’ experience in Facilities, Property Management, Hospitality or related field
• Experience managing site operations with working knowledge of occupational health and safety
• Experience or demonstrated capability to work in a Diplomatic environment and management of remote sites, some of which may be in politically unstable countries
• Experience in contract management, budget supervision, customer service and stakeholder management

Location:

Responsibilities

The Post Facility Manager will be responsible for:

• Post Operations Management
  • Responsible for service delivery in accordance with The Contract KPIs and SLAs for all Assigned Sites
  • Responsible for technical and facilities’ operations, ensuring all Critical Environment (CEM) requirements are met and all Planned Maintenance activities are completed in accordance with the scheduled maintenance program
  • Vendor management including implementing Post access control and security protocols and procedures for all sub-contractors delivering the Services
  • Work with the JLL Procurement Manager to ensure that contract procurement processes comply with Commonwealth procurement guidelines as well as JLL’s best practice
  • Ensure vendors are licensed, insured, inducted and adhere to the Assigned Site’s access and security controls delivering contractual services on time, within budget, safely and to British or Assigned Site ( in country) applicable standards
  • Monitor the Contract performance measures and ensure they are maintained at all times
  • Undertaking annual property inspections for all Assigned Sites
  • Recommend continuous quality improvement practices and implement Industry Best Practice operations
  • Review existing operations regularly to reduce costs and improve operational standards
  • Provide proactive assistance with any 3rd party contractor works to ensure they will not impact on existing infrastructure / building services 
  • Assume overall responsibility for site budgets, accounting and finance, contract services, purchasing of material, equipment & supplies and occupancy services
  • Ensure the safe working environment in compliance with statutory regulations on fire, health and safety standards
  • Partner with account management team and client to develop, implement and maintain disaster recovery and business continuity plan
  • Ensure escalation procedures and incident reporting procedures meet contractual standards
  • Provide 24/7 emergency call support and site attendance 

• Health and Safety Management
  • This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
  • Implement the No Induction no Start policy
  • Implement JLL’s commitment to “zero harm to any staff, contractor or visitor” by actively managing a zero tolerance to unsafe acts on site. This is to include any unsafe acts undertaken on site, regardless of whether they are in scope or not
• Risk Management
  • Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained
  • Ensure disaster recovering and business continuity plans are implemented and maintained
  • Ensure all Assigned Sites hazard materials registers are up to date and reviewed regularly. Also they are referenced prior to works commencing that could impact / disturb the hazardous materials. Eg. Asbestos Register
  • Ensure escalation procedures and incident reporting procedures are implemented and maintained
  • Follow established escalation procedures and incident reporting procedures
  • Adhere to JLLs business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
  • Assist in the development of guidelines and strategies to ensure compliance with JLL’s business conduct
• Client Management
  • Develop strong relationship and partnership with local client as the on-site point of contact to ensure needs and expectations are met
  • Provide proactive management, engagement and communication with client and stakeholders to ensure Facilities and Property Management services do not impact on operations, site visitations, and events
• Driving team success
  • Understand the service delivery requirements and focus the team toward successful accomplishment of contractual standards and measures in line with JLL’s business conduct
  • Develop and sustain a high-quality well motivated team through coaching, mentoring and enabling Training & Development of team members
  • Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
  • Ensure high staff morale, trust and work ethics

Core Competencies

Critical competencies for success include:

• Expertise in critical facilities, local occupational health and safety requirements, vendor management for specialized services
• Basic understanding of technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system, Access control systems
• Ability to understand and interpret commercial contracts
• Strong budget management and financial analysis skills
• Planning and organisation skills with ability to prioritize work and meet tight deadlines
• Ability to manage multiple and complex operational matters on a daily basis
• Analytical and demonstrate the capacity to deal with ambiguity
• Effectively provide long term solutions to complex problems by employing quantitative and holistic approaches
• Strong presentation, verbal and written communication skills (English & local language), and are an active listener
• Proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels, as well as managing conflict and balance between client and firm requirements
• Leadership expertise with ability to provide good training and promote open, constructive and collaborative relationships at all levels
• Effectively able to deal with stressful situations and adapt to rapidly changing situations
• Self-motivated with ability to meet performance targets and follow through with improvement initiatives

Experience

• University degree or professional qualification in engineering, real estate, or facility management
• 5 years’ experience in Facilities, Property Management, Hospitality or related field
• Experience managing site operations with working knowledge of occupational health and safety
• Experience or demonstrated capability to work in a Diplomatic environment and management of remote sites, some of which may be in politically unstable countries
• Experience in contract management, budget supervision, customer service and stakeholder management

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .