General Manager

General/Business Unit Manager (CEO & General Management)

As General Manager you will manage the day to day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

The General Manager reports directly to the Group General Manager and must apply the strategy decided at the corporate office regarding the hotel’s budget, marketing and business strategies and manages within approved plans and objectives. He/she is responsible for the direct supervision of the hotel’s executive committee and the indirect supervision of all hotel employees. The General Manager has ultimate responsibility for the overall satisfaction and achievement of the hotel’s goals.

YOUR DAY TO DAY

People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
• Oversee HR related actions in accordance with company rules and policies•

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations Speak to guests – ask for their feedback and build relationships.
• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
• Analyze financials to drive revenues, future profitability and maximum return on investment
• Use distribution channels and technology platforms to drive revenue and maximize market share
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organizations, activities and businesses
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned. May also serve as manager on duty.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

WHAT WE NEED FROM YOU

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience
• Experience required may vary based on size and complexity of operation
• Must speak fluent English

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