Hotel Receptionist

Receptionist As our hotel receptionist, you’ll be the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable about our policies, offerings, and amenities to ensure guests enjoy their stay with us. In addition to providing excellent customer service, the hotel receptionist will help with administrative tasks at the front desk to ensure operational efficiency. What You'll Do Welcome and check-in guests, making a warm and professional first impression Kindly and promptly address guest inquiries, requests, and concerns Provide information about hotel services, amenities, and local attractions Coordinate with other hotel departments to fulfill guest needs and requests Manage reservations, cancellations, and room assignments Answer and forward phone calls Process payments, handle cash, and maintain accurate records Maintain a tidy and organized front desk area Use hotel management software for check-ins, check-outs, and guest information What You'll Need to Get the Job Done 1+ year experience as a hotel receptionist or in a customer service role High school diploma, GED, or equivalent Fluency in English but not compulsory Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to handle high-pressure situations with a calm and professional demeanor What Will Make Us Really Love You Experience using hotel management software Familiarity with local attractions and services Ability to communicate in multiple languages but not compulsory Ability to upsell hotel services and amenities What You'll Love About Us Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our guests to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following: Retirement: 401(k) plan with employer matching Healthcare: Medical, dental, vision, and mental wellness coverage Life insurance: Group life insurance through our partner Charitable giving: Donation matching to a charity of your choice Time off: Flexible PTO policy with floating holidays Remote program: Virtual team-building events, internet stipend, and ongoing support Career development: Professional development reimbursement program Family care: Parental leave for all new parents