Assistant Reservations Manager

The role of Assistant Revenue Manager is critical to the maximization of both our room revenue and our employees talent within Reservations. This department requires strong clear and consistent leadership with a focus on constant improvement of processes and employee performance.

General Responsibilities

• Assist in managing the Daily Operation of the Reservations Department act as Reservations Manager in his/her absence and support the Reservations team in achieving departmental objectives (Employee Engagement Reputation Performance Score Reservations Accuracy RevPar etc.)
• Lead the Reservation colleagues by ensuring proper hiring training and scheduling.
• Schedule Reservation Agents to cover all shifts and achieve forecast productivity.
• Supervise colleagues within the department to ensure that the standard and policies of service are maintained.
• Conduct valuable performance reviews and provide ongoing feedback to Reservations
• Attend OPS Briefing and Revenue Management meetings as required.
• Be actively involved in hotel and interdepartment committees as required.
• Ensure that all departmental reports and correspondence are completed on time and accurately
• Work closely with Front Office and Sales Departments as well to ensure inventory accuracy.
• Ensure a clean and safe working environment and actively participate in health and safety initiatives.
• Adhere to all hotel environmental policies and initiatives.
• Carry out any other tasks as assigned.

Qualifications

• Bachelors degree in Hotel Management Tourism Management Business Administration or related fields is preferred.
• 23 years of experience as a Reservation Supervisor or Assistant Reservations Manager in a city hotel or resort.
• RMS Training/Knowledge is an advantage.
• Excellent verbal and written communication skills.
• Microsoft Office Skills and Computer Literacy
• Critical Thinking and DecisionMaking Skills
• Willing to relocate in Boracay Island

Remote Work :

No