Reservationist (OTAs)

Job Description

Share the Experience of Luxury Hospitality Like Never Before!

Step into the dynamic world of hospitality without ever leaving the familiarity of your home. As a Reservationist (OTAs) , you'll be at the forefront of crafting unparalleled experiences for travelers within the luxury hospitality industry. Imagine orchestrating seamless stays and curating memorable moments, all while enjoying the perks of a globally-connected career. Break free from conventional boundaries as you navigate a career path that transcends geographical limitations. Here, every interaction becomes an opportunity to elevate your expertise and leave a lasting impact. Join us in reshaping the future of luxury hospitality, where innovation meets convenience, and every reservation is a gateway to endless possibilities. It's time to redefine your career journey from the comfort of your own space.

Immerse Yourself: A Glimpse into Your Exciting Role

Employment Type: Full Time
Shift: Thursday to Monday 8PM - 5AM
Work Setup: Permanent Work from Home

Dive into Impactful Duties: Your Role Unveiled

• Share the common concept - treating others as we would want to be treated.
  
• Maintain continuous communication with multiple departments for cross-functional collaboration.
  
• Create a personalized experience for travelers by offering the best suitable options for their stay.
  
• Check the availability of accommodations on the guest's desired travel dates.
  
• Answer any questions guests might have about the reservation process.
  
• Resolve any issues that may arise with bookings or reservations.
  
• Provide assistance to guests who need to amend or cancel a reservation.
  
• Verify guest information and payment options, sending confirmation emails or letters.
  
• Effectively communicate with guests over the phone, via text, or email, striving to provide excellent customer service.
  
• Assist Guest Relations with guest arrivals, payments, and contract details.
  
• Maintain accurate files and notes for all incoming reservation requests on PMS and Lead Management Software.
  
• Establish, develop, and maintain positive business and guest relationships.
  
• Be familiar with the location, features, and amenities of all our luxury vacation properties.
  
• Comfortably work in a fast-paced environment.
  
• Continuously strive to improve skills and increase knowledge within reservations.
  
• Fulfill any other duties necessary to uphold our Mission and abide by our Organization's Values.
  

Requirements

Ignite Your Skills: What We're Looking For

• Excellent interpersonal and communication skills, both in-person and over the telephone.
  
• Fluent in English, both written and verbal.
  
• Bilingual or multilingual abilities are a plus.
  
• Ability to prioritize, organize, and follow up efficiently.
  
• Proficient in creating a guest experience.
  
• Knowledgeable in Microsoft Word & Excel.
  
• Proficient in basic mathematics.
  
• Observant and detail-oriented, able to coordinate and multitask job duties in a busy environment.
  

Benefits

Fuel Your Success: Perks & Beyond

• Day 1 HMO coverage
  
• Work from home arrangement
  
• Prime office locations (With free unlimited access to the gym: Ortigas and Makati)
  
• Great work culture
  
• Direct exposure to international clients and cutting-edge technologies
  
• Standard government and Emapta benefits
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Fun employee engagement activities
  

Indulge in Luxury: Discover Our World

Immerse yourself in the pinnacle of luxury with our distinguished client, a leader in the hospitality industry. Their modern and exquisite vacation residences provide an unparalleled gateway to a world of 5-star hotelier service, set against the backdrop of pristine beaches, exceptional dining, and world-class activities in Miami Beach. With over two decades of expertise, our client boasts the finest hotels in the most sought-after locations, alongside breathtaking beachfront luxury residences. Their mission is to provide unmatched, personally tailored luxury service and experiences, ensuring every guest enjoys a bespoke journey. From personalized care to exceptional service, our client's commitment to excellence shines through in every aspect of their operation.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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