Reservations Specialist

About Deployed

Deployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.

Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.

Duties and Responsibilities

• Promptly answering incoming calls.
• Providing high-quality customer service.
• Troubleshooting and resolving customer issues, including technical problems, and billing questions.
• Following up with customers to ensure their issues have been resolved to their satisfaction.
• Meeting specific performance targets, such as call volume, customer satisfaction ratings, and sales targets.
• Maintaining accurate records of customer interactions, including notes on customer issues and resolutions.
• Updating customer information, including contact details, account information, and preferences.
• Assisting customer with making Reservations.
• Upselling and cross-selling additional products or services to customers in some cases.
• Adhering to company policies, procedures, and protocols, including data protection regulations and compliance requirements.
• Conducting arrival checks for each hotel shared within the team.
• Updating voucher bookings and making reservations from the previous day.

Skills/Qualifications

•  Attention to detail with high level of accuracy.
• Ability to work under pressure with high volumes of calls.
• Self-starter with ability to work with minimal supervision.
• Ideally, experience working in a reservations type role, but more so in a call center environment managing volume calls.
• Excellent phone etiquette.
• Professional approach with sensitive data.
• Reliable and flexible to the needs of the business.
• Excellent comprehension of the English language both verbal and written.

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge If you're looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.