Resort Manager - Calatagan

Job Description

About the client: A prominent resort group in the country

Job Overview:

We are seeking a dynamic and experienced Resort Manager to oversee all aspects of resort operations and ensure the highest level of guest satisfaction. The Resort Manager will be responsible for managing day-to-day operations, leading a team of staff members, maintaining quality standards, and driving revenue growth.

Key Responsibilities:

• Oversee all resort operations including front desk, housekeeping, food and beverage, maintenance, and recreational facilities.
• Develop and implement strategic plans to achieve operational goals and enhance guest satisfaction.
• Hire, train, and supervise resort staff members, ensuring exceptional service delivery and adherence to company policies.
• Maintain high standards of cleanliness, safety, and maintenance throughout the resort property.
• Monitor and manage budgetary performance, expenses, and revenue generation to achieve financial targets.
• Implement effective sales and marketing initiatives to drive occupancy rates and revenue growth.
• Foster a positive work environment and promote teamwork, morale, and professional development among staff members.
• Handle guest inquiries, concerns, and complaints in a prompt and courteous manner, striving to resolve issues to the satisfaction of guests.
• Ensure compliance with all relevant regulations, health and safety standards, and industry best practices.
• Collaborate with vendors, suppliers, and contractors to procure goods and services necessary for resort operations.
• Stay updated on industry trends, market conditions, and competitive landscape to identify opportunities for improvement and innovation.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• At least 1 year of experience in a resort setting
• Good in FOH/ Reservation/ Upselling/ Overall Hotel Operations
• Excellent communication, interpersonal, and customer service skills.

Other benefits:
Service Charge
One-time relocation assistance will be provided employees will reside on the property itself
Daily food allowance
Discounts and perks on the property
HMO with 1 dependent