The Host Operations Assistant Manager constantly review service standards within the department so as to ensure full potential of the department is met. He/She effectively schedules and mans the operations to meet the requirements of service expected. He/She works closely with the Host Operations Manager on shift and take responsibility in handling all matters during the shift and in consultation with the Host Operations Manager.
RESPONSIBILITIES
- Assist the management and/or undertake Host Operations Manager’s responsibility when he/she is away.
- Be fully versed in policies and procedures relating to VIP Services operations, to further maintain a good understanding of other departments’ operational standards.
- Ensure smooth publicity and execution of casino programs, events and promotion as stipulated by sales and marketing management.
- Submit daily and weekly reports as stipulated by sales and Host Operations management.
- Collect, compile and report data for risk and audit compliance, when required.
- Ensure the highest standards of appearance, communications and cooperation are upheld both within the Host Operations department and external.
- To ensure that VIPs are identified to relevant departments, work closely with club managers and hotel management in relation to guest needs.
- Offer feedback on areas for improvement, to ensure highest standards of services are upheld to achieve customers’ satisfaction within casino and related areas.
- Ensure complaints and disputes are handled professionally and appropriately with the required level of service executed.
- Undertake audit of all billable accounts of the Host Operations department in line with daily operations.
- Ensure that all buy-ins and settlements are accounted for during the gaming period / stay of guests in our facility.
- Consistently act in line with organization values
- Cascade department KPIs and monitor achievement of targets.
- Ensure all staff are well informed on Gaming Operations policies and procedures and other company policies and regulations.
- Enforce discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach.
- Monitor and provide feedback on performance of team members and conduct coaching/counseling.
- Develop and empower people
- Energize others the need for change when required
QUALIFICATIONS
- Must complete at least two (2) years in College
- At least five (5) years of relevant experience in Hospitality and Gaming industry
- At least one (1) year of experience in managing a team
- Excellent verbal and written communication skills (knowledge of foreign languages, dialects is a plus)
- Excellent analytical and critical thinking skills
- Excellent project management skills
- Good knowledge of casino system processes, policies and best practices
- Proficiency in office applications (GSuite, MS Office, etc.)
- Strong interpersonal skills
- Ability to build good working relationships and deal with different types of individual
- Organized and has great attention to details
- Has strong leadership characteristics to delegate tasks, influence, motivate, and develop team members
Your application will include the following questions:
What's your expected monthly basic salary?
How would you rate your Mandarin language skills?
How would you rate your Korean language skills?
How would you rate your Japanese language skills?
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