Waiter/Waitress (#)

Employer: Sindalah Island, Neom Sindalah is a premier island destination for yacht owners, the wealthy, and exclusive getaway seekers in a unique relaxed yet vibrant atmosphere. Sindalah aims to capture the spirit of glamour, exclusivity, and luxury to create a destination renowned for its vibrant and exquisite ambiance, glamorous experiences, and exemplary standards. Destination Island for the ultra-high-net-worth Saudi and International community is holding a few upscale to ultra-luxury resorts, a beach club, a yacht club, a golf course, and clubhouse, serviced apartments, and much more. The brightest minds in the world are coming together to build a better future; a dream where, as citizens of the future, we are adding significant value to our environment and the world beyond NEOM. And you have an opportunity to become a part of this amazing project! Location: Sindalah Island, Saudi Arabia Contract: 12 months Joining date: within one month (once documents are ready) Working hours: 6 days weekly, 9-10 hours per day including 1 hour break Position: Waiter Salary: 4,800 SAR (1280 USD) Company Provides

• Accommodation
• Transportation
• Airplane tickets
• Medical insurance & life insurance
• Annual leave
• Public Holidays
• Duty Meals
• Uniform

Requirements

• High School Diploma; hospitality certification is a plus.
• Over 5+ years experience within a major hotel group/hotel management company in the capacity of

Guest Services Customer Service or Fine Dining

• Excellent interpersonal, and verbal communications skills, with the ability to communicate in English

(mandatory), Arabic (preferred), And Other Languages (preferred)

• Excellent problem-solving and multi-tasking skills, with a principled approach to understanding problems and opportunities to inform decision-making.
• Track record of successful guest hospitality service
• Maintain a working knowledge in the area of guest accessibility (ADA)
• Consistent, punctual, and regular attendance as a key member of the Guest Relations team, with the

ability to work flexible hours, including weekends and holidays.

• Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy
• Strong sense of responsibility and professional presentation.
• Ability to work in a fast-paced environment.
• Familiarity with hospitality industry standards
• Strong attention to detail.
• Excellent customer service skills.

Key Responsibilities

• Interact with guests in a friendly and professional manner, making them feel comfortable and valued.
• Accommodate guests according to their needs, ensuring guests have a seamless journey and

pleasant experience.

• Present menu and provide detailed information when asked (e.g. about portions, ingredients, or

potential food allergies)

• Capable of providing information about facilities, services, and amenities available in the venues if

guests ask

• Coordinate with other stakeholders and team members to ensure a seamless guest experience.
• Capable of managing multiple inquiries simultaneously with efficiency and accuracy.
• Prepare tables by setting up linens, chinaware, and glassware, offer menu recommendations upon

request, and Serve food and drink orders.

• Check dishes and kitchenware for cleanliness and presentation and report any issues.
• Carry plates, glassware, and flatware to the kitchen for cleaning.
• Assist guests in seating areas, take or prepare food and drink orders, clear and set tables, and serve

food and beverages (where applicable)

• Respond to guest inquiries, special requests, and complaints in a timely and professional manner,

finding the most appropriate means of escalation if a situation needs further attention.

• Remain calm and composed in high-pressure situations, such as emergencies or dealing with upset

visitors, effectively resolving issues or escalating them appropriately.

• Maintain the privacy and security of guests' information and adhere to any confidentiality protocols and policies set by NEOM and Sindalah.
• Maintain a clean and organized working space as assigned.
• Perform other duties as assigned by management.