Become a part of Neom! Sindalah Island - home to three stunning hotels with a total of 413 rooms, including 88 villas, and 333 serviced apartments, Sindalah offers an unparalleled experience in world-class hospitality, fine dining, and curated events. Located on the Red Sea, Sindalah is set to become a premier destination for the international yachting community. This enchanted Island will be the first physical showcase of NEOM - the land of the future, with an ambition to redefine livability, business and conservation at its heart. And you have an opportunity to become a part of this amazing project!
Location: Sindalah Island, Saudi Arabia
Contract: 12 months
Joining date: within one month (once documents are ready)
Working hours: 6 days weekly, 9-10 hours per day including 1 hour break
Position: Waiter
Salary: 4,800 SAR (1280 USD)
Company Provides - Accommodation
- Transportation
- Airplane tickets
- Medical insurance & life insurance
- Annual leave
- Public Holidays
- Duty Meals
- Uniform
Requirements - High School Diploma; hospitality certification is a plus.
- Over 5+ years experience within a major hotel group/hotel management company in the capacity of Guest Services Customer Service or Fine Dining
- Excellent interpersonal, and verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred)
- Excellent problem-solving and multi-tasking skills, with a principled approach to understanding problems and opportunities to inform decision-making.
- Track record of successful guest hospitality service
- Maintain a working knowledge in the area of guest accessibility (ADA)
- Consistent, punctual, and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays.
- Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy
- Strong sense of responsibility and professional presentation.
- Ability to work in a fast-paced environment.
- Familiarity with hospitality industry standards
- Strong attention to detail.
- Excellent customer service skills.
Key Responsibilities - Interact with guests in a friendly and professional manner, making them feel comfortable and valued.
- Accommodate guests according to their needs, ensuring guests have a seamless journey and pleasant experience.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies)
- Capable of providing information about facilities, services, and amenities available in the venues if guests ask
- Coordinate with other stakeholders and team members to ensure a seamless guest experience.
- Capable of managing multiple inquiries simultaneously with efficiency and accuracy.
- Prepare tables by setting up linens, chinaware, and glassware, offer menu recommendations upon request, and Serve food and drink orders.
- Check dishes and kitchenware for cleanliness and presentation and report any issues.
- Carry plates, glassware, and flatware to the kitchen for cleaning.
- Assist guests in seating areas, take or prepare food and drink orders, clear and set tables, and serve food and beverages (where applicable)
- Respond to guest inquiries, special requests, and complaints in a timely and professional manner, finding the most appropriate means of escalation if a situation needs further attention.
- Remain calm and composed in high-pressure situations, such as emergencies or dealing with upset visitors, effectively resolving issues or escalating them appropriately.
- Maintain the privacy and security of guests' information and adhere to any confidentiality protocols and policies set by NEOM and Sindalah.
- Maintain a clean and organized working space as assigned.
- Perform other duties as assigned by management.