Application Management/Monitoring Senior Analyst

Application Management/Monitoring Senior Analyst (AutoSys)

Business/Systems Analysts (Information & Communication Technology)

The IT Tools Administration & Integration Senior Analyst is a technical position requiring entry-intermediate level planning & administration of IT services, applications, systems, components & integrations. This role requires development of object-oriented code for data extract/transform/load (APIs, SQL), integration, automation, & web UIs. Incumbents must be able to think logically/conceptually about business, technical & data requirements, and effectively communicate, non-technically, with IT staff and customers.

This role may be a primary technical liaison between the administration team and technical & business customers. This role may direct the technical work of other junior associates and/or partners to deliver results.

The purpose of this role is to provide managed and integrated IT services [stable, secure, standard, simple, supportable, self-operating (automated), sourced, compliant], which are governed and prioritized by Key Stakeholders, including the administrator team. Service areas may include, but are not limited to, applications/tools enabling management of IT Services, Assets, & Infrastructure (Network & Systems), IT Monitoring, Job Scheduling, Integration Code, Automation, & IT Security. Team members work closely with IT Infrastructure & Security teams, internal customers, and external partners, to identify requirements, set priorities, and deliver business outcomes via current tools.

Job Responsibilities

• Support or Perform Technical Delivery Management (TDM): Support Technical Owner(s) of one or more services/ technologies, & related integrations, and/or Function as Technical Owner and/or Subject Matter Expert of one or more low complexity/criticality services/technologies, & related integrations:
  • ITIL Service Design & Continual Improvement Processes: Design Coordination, Service Level, Risk, Capacity, Availability, Service Continuity, Security, Compliance, Architecture, Supplier, Continual Improvement, Reporting
  • Align to and/or create/maintain 12 month roadmap; publish, enforce & configure to standards, including versioning;
• Lead technical service operations & issues with customers, internal support teams, & external partners
• Communicate: Prepare for, or lead, Stakeholder discussion to report KPIs/metrics/status, identify opportunities, & prioritize work
  • Interact with stakeholders, customers & technical support teams
  • Gather & evaluate customer & technical requirements; provide advice & guidance for assigned services
  • Lead small projects in area of specialization & small project teams across functional groups to deliver services
  • Direct daily efforts of external operations partners
  • Provide updates & reporting, including presentations regarding Services, to managers & customers as appropriate
  • Provide user training, & function as primary escalation contact for service area
• Enhance Services: ITIL Service Transition Processes: Knowledge, Change, Asset & Configuration, Release & Deployment, Transition Planning & Support, Service Validation & Testing, Evalua
• Identify/implement enhancements per operational & Stakeholder priorities (Improve capabilities, integrate, automate, expand user community, expand technical scope, replace/decommission legacy services, rearchitect applications
• Integrate & Automate: Design integrated & automated processes & technical solutions
• Data model; object & function-oriented design; multi-platform, structured, self-documenting code; verbose variables; embedded debugging, logging & data validation; SDLC (Dev/Test/Prod), open web standards
• Operate Services: ITIL Service Operation Processes: Event, Incident, Problem, Access, Request Fulfillment, Operations and Documentation - A blend of routine and moderately ambiguous activities, with opportunities to span functional areas

- Daily activities required to maintain awareness and ensure functionality of assigned services

- Upgrade & Patch Applications to maintain supported levels and address issues

- Provide Emergency On-Call Support

Qualifications:

Basic requirements:

Bachelor's Degree (prefer Computer Science, CIS, MIS, Engineering, or related); In lieu of degree, 8 years of relevant IT experience. 

• 3+ years experience in Information Technology

• Experience mirroring portions of Primary Purpose, Principal Duties & Responsibilities, and Knowledge, Skills & Abilities

• Experience leveraging data to identify, recommend and implement system improvements using new or existing technologies

• Structured, linear thinking to define standards & guarantee results; Creative, non-linear thinking to solve problems in new ways

• Excellent communications: Translate between business & technical language, to functional requirements, and to documentation

• Experience managing low complexity applications/services in team atmosphere; and driving to solutions

• Certifications: AutoSys Administration, ITIL Foundations, Processes/Standards
• Technical (Code): Object-Oriented Programming in PHP on Windows & Linux systems; Understanding of SQL (MySQL/MariaDB/PLSQL/TSQL); Experience querying REST APIs; Command Line Scripting (Perl/Shell/Batch/Powershell)
• Technical (Application): Previous administration experience with CA Workload Automation (AutoSys) and/or IT Monitoring Tools using SNMP and Synthetic Transactions
• Communications: Experience interacting with team leads from customer teams

Goodyear is one of the world's largest tire companies, with operations in most regions of the world. Together with its subsidiaries and joint ventures, Goodyear develops, markets and sells tires for most applications. Goodyear operates 50 plants in 22 countries, with its world headquarters located in Akron, OH, USA.

Goodyear Global Business Services has revolutionized and optimized the way it operates its finance and accounting, Procurement, Information Technology, Supply Chain, Human Resources and other business processes, by transforming and streamlining its shared services to a world-class operational center.

The Shared Services Center was opened in Manila, Philippines to achieve process standardization, systems automation and integration, implement preventative controls, and reduce transactional work. By doing this, it enables the business to increase its focus on tasks that help to drive profitable growth, and achieve success for the business, associates and customers. The center delivers a best-in-class operation that enables associates to assist the organization through true business partnering.

Goodyear is one of the world's largest tire companies, with operations in most regions of the world. Together with its subsidiaries and joint ventures, Goodyear develops, markets and sells tires for most applications. Goodyear operates 50 plants in 22 countries, with its world headquarters located in Akron, OH, USA.

Goodyear Global Business Services has revolutionized and optimized the way it operates its finance and accounting, Procurement, Information Technology, Supply Chain, Human Resources and other business processes, by transforming and streamlining its shared services to a world-class operational center.

The Shared Services Center was opened in Manila, Philippines to achieve process standardization, systems automation and integration, implement preventative controls, and reduce transactional work. By doing this, it enables the business to increase its focus on tasks that help to drive profitable growth, and achieve success for the business, associates and customers. The center delivers a best-in-class operation that enables associates to assist the organization through true business partnering.

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