Full Stack Support Engineer

Duties and Responsibilities

• Position can be remote and required to work in US time zones.
• Address level 3 support issues with some guidance from the core team.
• Troubleshoot and update software components using JavaScript (ES6+), Microsoft .NET Core, and SQL Server.
• Perform database updates using SQL to address customer configuration issues.
• Work with onshore and offshore resources on an agile team.
• Participate in Agile activities including estimation, standups, grooming, sprint planning and retrospectives.
• Comfortable updating Jira user stories and tasks to reflect the status of sprint work.
• Submit pull requests, handle code merges, and facilitate software releases.
• Troubleshoot and own defects identified by the QA team and customers.
• Nurture a culture of team excellence with openness, transparency, close collaboration, and a willingness to learn.

• 2+ years of Microsoft .NET with C# as the primary language
• 2+ years of SQL Server
• 1+ years HTML, CSS, and JavaScript.
• 1+ years Git, Github
• 1+ years Agile software development
• Willing to learn new patterns and technologies.
• Knowledge of good software practices (testing, version control, and concepts such as DRY).
• Knowledge of web fundamentals ( response codes, REST, calling APIs).
• Knowledge of .NET best practices (SOLID principles, Dependency Injection, Unit testing).
• Strong English communication skills.