Head of Labor Relations

Industrial & Employee Relations (Human Resources & Recruitment)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Compliance & Fraud Director working hybrid in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all!

What You’ll be Doing

Looking for an opportunity to lead the overall strategic direction, development and delivery of the compliance and integrity management programs for a global business, including the employee concerns hotline management, training and awareness programs, risk assessment, preventive and enforcement initiatives?

You’ll report to the VP of Human Resources and must live TTEC values, maintain a positive collaborative outlook, implement engaged team leadership style, and provide world class service in a fast-paced, growth-focused global company. The Compliance and Integrity Management department works side by side with the Risk Management, Internal Audit and Legal teams, as part of the overall enterprise risk management function. 

 
During a Typical Day, You’ll

• Oversee the employee concerns hotline (We Hear You) for APAC, including administration of the helpline and case management tool, triaging of incoming cases developing and delivering (in partnership with enterprise learning and development organization) training and awareness campaigns, and reporting to management and the Audit Committee of the Board.
• Facilitate the administration of due process for potential termination cases in the Philippines in partnership with HCD
• Lead a team of experienced compliance professionals and fraud examiners to ensure investigations are performed timely and in accordance with the law of the land, TTEC policy, and best practices.
• Develop and continuously upgrade TTEC’s regulatory compliance and fraud prevention and detection policies, practices, and procedures.
• Provide management with recommendations to improve security, fraud awareness, and ethical conduct. Provide documentation to Legal for the prosecution of cases as needed. Prepare detailed reports and analysis utilizing statistical data. Responsible for maintaining confidentiality of all sensitive information
• Partner with Human Capital organization on analyzing trends in helpline activity and delivering proactive corrective actions and awareness training
• Partner with key operational, financial and risk management stakeholders within the business to periodically conduct proactive risk assessment and plan and recommend to the executive management team value-added annual audit plan.
• Be a strategic “sounding board” for the, VP of HC, , VP of InfoSec, and Assisstant General Counsel for mitigation/compliance strategies.
• Hire, train, and retain top talent. Set team goals, empower direct reports to make decision and take proactive action; manage succession. 

What You Bring to the Role

• BA/BS or equivalent.
• Masters degree , JD preferred, or CFE preferred
• Minimum of ten years in compliance and ethics management, fraud prevention or related field.
• Proven leadership and management skills.
• Ability to work effectively for global organizations with team members and clients from different cultures and time zones
• Legal or law enforcement experience a major plus.
• International experience
  
   

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