About Us
Sitel Group® and SYKES are now Foundever™.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Mission: At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Job Summary
- The Human Resources Generalist will run the daily functions of the HR Operations, which include but are not limited to associate relations, account-related audit compliance, training, and other HR functions.
- Creates and supports retention initiatives by executing programs developed to improve associate morale, satisfaction, productivity, and retention.
- Supports administration of HR policies, processes,the and procedures.
- May train, mentor, and assist in the development of others.
- Supports management and all associates within a site.
- Assists the local HR team in delivery of overall responsibilities.
- Provides general guidance and support on performance concerns and issues.
- Performs other duties as assigned from time to time.
Primary Job Responsibilities
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications