Human Resources Business Partner Lead

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

HR OPERATIONS LEAD / HR OFFICER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a HR Operations Lead/Officer to be part of our team.

• He/She will be responsible for performing human resource administrative and analytical work, particularly on employee and labor relations; employee engagement activities; employee welfare; providing analysis on various HR programs and initiatives, and other support required.

MAIN RESPONSIBILITIES

Employee/Labor Relations, Performance Management, and Business Partnership

• Supervise and handle the employee discipline management process
• Provide counsel to employees including leadership and executive levels regarding policies and programs
• Develop and implement new policies, practices, and programs to meet organizational needs
• Monitor conditions of employment and minimize industrial disputes
• Administer grievance procedures, mediation, conciliation, and arbitration proceedings, if needed
• Represent the company in DOLE proceedings or NLRC cases
• Participate in and conducts legal, government compliance, and procedural monitoring activities
• Facilitate regular touch base meetings with Business Unit Heads and Corporate Leaders
• Maintain cordial relationships with all internal and external stakeholders
• Oversee and manage the Performance Management process
• Employee/Labor Relations, Performance Management, and Business Partnership
• Administer grievance procedures, mediation, conciliation, and arbitration proceedings, if needed
• Represent the company in DOLE proceedings or NLRC cases

HR Analytics

• Collect, compile, and analyze data to produce different HR reports and analytics that will be used to track trends and developments assigned in different business functional areas
• Research, analyze, and present data as assigned to develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics
• Meet with internal stakeholders from employees to leadership levels to discuss and clarify requests for projects, highlight issues, and make recommendations to address concerns and priorities

Team Management

• Monitor team's day-to-day deliverables, projects, reports, and other initiatives
• Conduct regular team and individual check-ins, coaching sessions, and mentorship
• Manage team's performance individually and as a group and ensure that the team's attainment is meeting the set goals or KPI
• Ensure that the team's goals are aligned with the company's objectives

Employee 201/HRIS Management, Onboarding, and Offboarding

• Guarantee that New Hire Orientation is well facilitated
• Ensure that the team maintains organized, complete, and update employee HRIS profiles and Employee 201 files (physical and e-copies)
• Review and promptly update HRIS records to reflect profile/employee data change requests, employee movements, such as transfers and promotions, approver/assignment/salary changes, office or location changes, etc.
• Lead employee data clean-up projects and HRIS module creation/updates
• Proactively address HRIS and employee data issues, coordinate with the HRIS service providers, and initiate the root cause analysis (RCA) activities
• Recommend strategic improvements for employee data management and HRIS processes
• Ensure that Offboarding Process is properly facilitated from Separation Notification, HRIS Deactivation, and Exit Clearance Process to releasing of Final Pay
• Ensure that processes are up to date and compliant with the General Labor Standards and other government/legal policies.

Employee Engagement

• Work with the Employee Engagement Team as well as business units, to build and maintain a planner of meaningful employee engagement activities on a monthly, quarterly, and annual basis
• Conceptualize, plan for, and facilitate focused group discussions (FGDs), employee satisfaction or experience surveys, rewards and recognition activities, and other business unit or company-wide engagement initiatives
• Coordinate preparations, including securing budget approval, sourcing, and procuring venue, materials, props, prizes, and other collaterals, for company events
• Assist in creating purposeful information and communication materials and content for social media that are aligned with the Company's brand and clearly convey the Company's culture, events, and message
• Prepare, send out and analyze post-event surveys

Requirements

• At least five (5) years of Human Resources management experience, two (2) of which shall be in leadership / supervisorial capacity, preferably in the BPO
• Thorough working knowledge of HR best practices relative to employee and labor relations, DOLE and other Legal Compliance related to employment, and organization management
• Demonstrated the ability to connect, communicate, and influence, to elicit cooperation across all levels within the organization, including executive stakeholders effectively and credibly
• Excellent service orientation, and organization skills, including reporting and analysis, presentation skills, time management, planning, and the ability to manage multiple priorities at any given time
• A people-first mindset and the ability to deliver short-term and long-term solutions
• Undisputed integrity, reliability, professionalism, and maturity, even in uncertain situations
• Willing to work on a hybrid setup
• Able and willing to work on the night shift or any other schedule as required
• Must be able to work on any of our sites
• 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City
• 6th Floor Tower 1Rockwell Business Center, Ortigas