Human Resources Executive

To effectively implement various HR processes & practices for the process and thereby ensure high level of employee engagement and satisfaction

ORGANISATIONALCHART :

Vice President-BPO Operations – Head-HR – Manager/Assistant Manage-HR Senior Executive-HR Business Partner – Executive-HR Business Partner

PRINCIPLE ACCOUNTABILITIES:

EXPECTED END RESULTS MAJOR ACTIVITIES

Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TAT

Focus group discussions

1x1 with at least 2 employees a day

2. Ensure compliance to labor laws Checking of documents related to a case or investigation

Monitor progress of disciplinary cases and ensure closure within 2 weeks

Review of policies and processes

3. Implementation of the Discipline Policy and Code of Conduct

Review of corrective action tracker – at least monthly

4. Attrition at 5% or below Plan and implement retention action items

5. Work on Employee Engagement through cross-function teams

Employee engagement team

Execution of engagement activities

6. Facilitate engagement action planning – record minutes, action points, responses and circulate, track and report and communicate closures.

Engagement action planning

7. Ensure timely sign-offs of KRA’s from new employees and role movements

KRA-setting every start of the performance management period or within 30 days from date of joining

Monitor submission and approval of KRAs

8. Coordinate and ensure timely completion of half-year and annual Performance appraisals

9. Track and monitor adherence to training plan for the process

Execution of training plan

10. Conduct exit interview for employees Exit interview of resigning employees

11. Collate exit survey data and report on a Exit interview report Internal monthly basis – trends and action to be taken

12. Employee Retention Target attrition at 5% or less

Plan and implement retention action items

Plan & execute engagement activities within the approved budget

13. Branding & Intelligence Create or join or implement branding program that is aimed at benefiting the development and growth of the company

Monitor company branding on the Industry

14. Ensure adherence to the Security Policy and Disciplinary Policy

15. Ensure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning Agreement

Work on the disciplinary cases endorsed by Team Leaders or Managers on the mentioned policies

SKILLS AND KNOWLEDGE:

EDUCATIONAL QUALIFICATIONS –

Bachelor’s degree in Psychology, Industrial Relations, or Human Resource Management or any Bachelor’s degree with experience in HR.

RELEVANT EXPERIENCE –

At least 3 years of experience as an HR Generalist or Specialist focusing on Labor Relations and Employee Engagement

BEHAVIORAL COMPETENCIES –

Achieving Results

Serve and Delight your customers

Collaborate and Partner with others

FUNCTIONAL COMPETENCIES AND SKILLS –

Presentation and Negotiation Abilities

Documentation and Reporting Skills

Proficient with MS Office

Decision Making Skills

Customer Management

Coordination / Team Work

Good Communication Skills - written and verbal communication skills in English.

KNOWLEDGE, SKILLS & OTHER ABILITIES –

Basic knowledge of labor laws

Excellent organizational skills

Strong communications skills

Documentation and Reporting Skills

Ability to work independently

Ability to work under pressure

PERSONAL CHARACTERISTICS & BEHAVIOURS

Flexible and work in 24x7 Environment

Ability to work in different shifts

Mapping and documentation skills.

Adaptable & can work under pressure

High level of integrity, judgment, accountability, and follow-through

Adaptive to different behavior and situations

No criminal records

No active violations and/or disciplinary memos

Has positive behavior and background

Site Addresses:

M5 -9/F Ayala South Park BPO Tower, National Highway, Alabang, Muntinlupa City Philippines

M6 -15F Aeon Center Bldg., Filinvest Corporate City, Bridgeway, Alabang, Muntinlupa City 1781

M8-1st & 2nd Floor Ayala Malls South Park National Road, Alabang, Muntinlupa City

Work Mode- 100% Work from Office

Work Schedule - 5PM onwards.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources