Number of Applicants
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Brief Description
Responsible for the delivery of work of a certain cluster or sub-team under the Order to Cash (O2C) function within the established policy and agreed service level. The cluster or sub-team can be a group of countries/entities &/or sub- processes under O2C. The Supervisor will be working under the direction of the O2C Manager.
Tasks
Qualifications and Requirements
Critical Skills
1. Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
2. Decision Making & Problem Solving - Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
3. Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
4. Relationship Management - Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
5. Resource Management - Able to control one’s own time and time of direct reports; prepare budgets and spend money wisely; ensure that people have needed equipment; identify and fulfill staffing needs.
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