PHL Helpdesk Technician - Get Hired Fast

We are looking for an expert PHL Helpdesk Technician to join our incredible team at Carenet Health in Makati.
Growing your career as a Full Time PHL Helpdesk Technician is an amazing opportunity to develop relevant skills.
If you are strong in planning, cooperation and have the right experience for the job, then apply for the position of PHL Helpdesk Technician at Carenet Health today!

The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Summary:

The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Install anti-virus software.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Develop help sheets and frequently asked questions lists for end users.
• Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise workstations, servers and other systems and in databases and other data repositories.
• Ensure the compliance to enterprise security policy.
• Provide on-call support for a 24x7 operations and be able to work any shift.

This is an entry level position for those residing in the Philippines. This position requires:

• College diploma or university degree in the field of computer science and/or 1 year of equivalent work experience would be favorable.
• Any industry applicable certification (A+, MCP, etc.) would also help distinguish candidates.

Benefits of working as a PHL Helpdesk Technician in Makati:

● Company offers great benefits
● Advancement opportunities
● Attractive package