Resource Specialist

We are looking for a Resource Specialist to work with the Resource Manager to help develop and implement the nascent resource management and capacity planning process for Sun Life Global Solutions – Philippines. This role will be dedicated to supporting the Asia Technology team.

ROLE DESCRIPTION

Resource Planning and Management

• Match and fulfill project demands with the right resources in a timely fashion
• Execute optimal demand fulfillment and hiring strategies that align with company goals and financial targets
• Monitor resource billability and ensure optimal utilization and assign bench / idle resources to billed work within a set timeframe

Reporting and Analysis

• Utilize data-driven insights to optimize workforce planning strategies and make informed staffing decisions
• Perform trend and variance analysis and maintain and/or keep track of key metrics, and recommend and implement actions to address any issues
• Create concise and effective reports for management reviews

Process Improvement

• Monitor and review the resource management and capacity planning process to help identify continuous improvement opportunities

Stakeholder Communication

• Collaborate with human resources, delivery/project managers, finance, talent development, and business excellence to meet key success metrics

Training and Support

• Drive and promote the effective use of workforce management tools and provide support to stakeholders

QUALIFICATIONS

• Overall 6+ years of experience in resource management and capacity planning
• At least 3 years of experience working in the IT industry 
• Detail-oriented, with strong analytical and problem-solving skills
• Proactive team player with ability to forge stakeholder partnerships and to influence decision-making
• Solid communication and presentation skills, and proficient in MS Office applications to prepare reports, presentations, and other documentation
• Effective time management skills to prioritize and multi-task
• Self-motivated and agile, able to quickly adapt to changes and work in a fast-paced environment
• Previous experience with Planview and Workday tools is a plus
• Amenable to hybrid work set up (8 times a month onsite reporting)
• Amenable to work in Bonifacio Global City

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