Senior Business Intelligence Analyst

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Senior Business Intelligence Analyst

Apply locations Manila, Philippines time type Full time posted on Posted Yesterday job requisition id R071957

Senior Business Intelligence Analyst Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for:

RingCentral is looking for an individual who has the primary responsibility to transform data into insight that can help to improve the value of the business. This individual will provide support and develop project reports and dashboards for business users using our analytics platform. They will also elicit, analyze, validate , and manage the requirements of the project stakeholders, including customers and end users.

Responsibilities:

• Work with the product manager and/or project sponsor to document the project’s business requirements.

• Prepare technical documents based on business requirements.

• Diagnose, troubleshoot, and resolve issues related to analytics and business platforms.

• Create and maintain performance dashboards for operations and executive users.

• Analyze data and provide insight on how we can increase productivity and efficiency within different processes.

Experience and Skills:

• Bachelor's degree in computer science , Computer Engineering, Information Systems, MIS or related field and equivalent practical experience.

• 3+ years of experience in reporting and dashboard development.

• 5+ years of experience in business analysis or comparable role.

• Fast learner with ability to self-teach and dig through documentation.

• Strong analytical skills.

• Intermediate to Advanced SQL knowledge.

• Experience in using Analytics Platforms like Power BI, Tableau, or QlikView to do analysis and visualization for end users.

What we offer:

• RingCentral offers perks and benefits for all aspects of your work/life:

• Hybrid Work Setup Arrangement until further notice

• HMO coverage on Day 1 for the employee

• HMO coverage after Day 90 for 3 free dependents

• Personal Time Off

• Performance-based incentives (e.g., MBO, commission, etc.)

• Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7

• Mental Health support and unlimited free sessions with a Psychologist through Mind You

• Meditation guidance through Headspace

• Resources for parents and employees with special needs children through Whil

• Fun wellness and employee engagement programs

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15-years ’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

• Have read and agreed to our Data Privacy Policy

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RingCentral, Inc . (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTMfrom any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.