Senior Director

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on
how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success
motivates you, you belong at ADP.
The Senior Director provides effective management, direction and leadership to ADP Philippine’s service operations
team. Assumes accountability and responsibility to meet or exceed the performance goal especially in the areas of
quality, associate retention, productivity and business unit key process indicators. Performs in the capacity of delegate
leader during the timeframe and shifts that the Executive Team/Department Heads are not in the office and henceforth is
the delegate escalation person for matters involving executive interaction, business continuity issues, workplace
emergencies, senior leadership coaching and guidance, and overall interruption of business operations. Will be the
individual who decides which issues or events warrant escalating to other Executives and Department Heads during their
hours of coverage. Drives the reporting of operational performance, productivity, quality and overall effectiveness via the
dashboard process. Currently responsible for several diverse business processes supporting clients and associates
across global ADP.
• Coordinating with the Executive Leadership team and remote business unit partners to clearly define goals, build
and maintain balanced scorecards for ADP Philippines.
• Lead and execute common, consistent and accurate performance and metrics reporting for Operations to
contribute to the site-wide balanced scorecard and dashboard (weekly/monthly/annually).
• Lead ADP Philippines Operations teams with Managers and team leads to effectively drive performance and hit
defined targets.
• Lead the leadership development strategy for the Operations Managers and Team Leaders to build leadership
competency, business maturity and professionalism, and strategic thought and decision-making via a platform
which supports coaching/mentoring, professional competency development, operational domain expertise, and
various other developmental activities and initiatives that will strengthen the core leadership of the Operations
departments.
• Lead the Operations performance management cycle consisting of monthly / annual performance & competency
review process, merit increase process, personnel development plans, training plans and performance bonus
assessment.
• Drive Operations associate’s engagement using effective communications, high-energy recognition programs,
open door policy, engagement activities (with the support of the site Engagement Lead) and timely feedback /
execution.
• Define and lead operations hiring/staffing requirements and partner closely with Talent Acquisition, Human
Resources, Finance, and Management ensuring effective selection, hiring and controlled compensation
management.
• Gain commitment, alignment and engagements in ADP’s Mission, Vision and Values. Ensure adherence to the
value set, and if needs be, implement necessary disciplinary or personnel improvement plans with rigor ensuring
balanced objective outputs. Champion and drive ADP Values leadership and culture; ensure that Stellar Service
is adopted and implemented in all parts of the Operations organization.
• Partners with international business units to build relationships, develop site goals, drive consistent performance,
ensure open and continuous communications and highlight areas of ADP Service Improvement.
• Lead as a more senior level client/partner liaison to international business stakeholder partners for functional
operations and business process success, service level agreements, communication and shoring engagement
models, etc.
• Launch and foster ADP Service innovation strategies inclusive of standardization and continuous improvement.
• Maintain maximum service levels during inclement climate/environmental conditions by building strategic crisis
management plans.
• Drive a strong Net Promoter Score (NPS) for ADP Philippines as a strategic offshoring partner of choice for ADP.
• Increase cross business unit collaboration and drive the sharing of Operational Best Practices across all Business
Units and functions in the Philippines.
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Senior Director
REQUIREMENTS
• Bachelor degree required. Advanced degree preferred or equivalent educational qualifications, certifications or
work-related equivalent acceptable.
• 7+ Years’ experience in Senior Leadership roles preferable in Employer Services or KPO at Director level:
o Proven track record in leading multi-disciplinary functional ADP Business Unit teams
o International leadership experience is preferred
o Experience leading solution-center focused organizations a plus.
• Excellent relationship management skills. Strong evidence in ability for stakeholder relations management and
collaboration.
• Expert level of proficiency with objective metrics analytics, measurement and reporting.
• Significant demonstrated senior leadership experience in budget planning and management, cost control, profit
and loss responsibility.
• Excellent English language skills, both oral and written.
• Confident presenter/facilitator; Highly effective communicator and has excellent attention to detail. Evidence of
ability for Internal (ADP) and external (community) communications.
• Strategic thinker with an ability to question the status quo even with senior and tenured leaders.
• Strong executor – ability to work in a changing fast paced environment.
• Proven proficiency in prioritizing critical client issues and managing workflow.
• Expert experience in strategic planning and execution. Clear evidence of sharing a vision and achieving alignment
toward that objective.
• Ability to drive and manage change per the needs of the business environment.
• Clear evidence of success in introducing change and assisting teams to implement change.
• Clear evidence of innovative thought and analysis to solve business problems.
• Evidence of success in Talent and Leadership Development.
• Community leadership experience
About ADP: We power organizations with insightful solutions that drive business success. Consistently named
one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s
Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a
world-wide leader of business outsourcing solutions.