SENIOR HUMAN RESOURCES BUSINESS PARTNER

Functional Overview:

The Sr. HR Business Partner (Sr. HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position serves as a consultant to the Client on human resource-related issues. The role assesses and anticipates HR-related needs in line with KMC's business as well as those of our Clients and formulates partnerships and mutual accountability. The Sr. HRBP maintains an effective level of business literacy and applies systemic thinking.

Duties and Responsibilities:

• To establish and develop a strategic relationship particularly with key and complex Client stakeholders and other HR Business Partners by understanding the business needs and recommending the necessary approach in driving its business directives in accordance and compliance with both the Philippine labor laws and company-specific guidelines. ( Strategic Partnership )

• To identify, understand and support the business using data-driven studies and recommend or provide a systematic approach or resolution. ( Data-Driven Solution )
• To further align the huge portion of 'business sense and acumen' of any HR person sitting in our accounts and that the best interest is to grow all businesses through superior HR services vs. traditional HR. ( Business Driven )

Employee (Labor) Relations

• To implement discipline management and ensure that due process is followed in compliance with both the Philippine labor laws and company-specific guidelines and Client-specific policies.
• Enables the Exit Management Process by ensuring separating employees undergo a rigid and proper exit process and complete specific requirements and can sign off quitclaim and waiver.

Utilizes the acquired information to build on retention and process improvement initiatives of the company.

Client Relationship Management

• Conducts orientation, onboarding and refresher courses with Clients.
• Points of Contact for all related day-to-day HR concerns for our Clients
• Applies consultative problem-solving skills.
• Job shadowing with employees to better understand their KPIs and the Client's business operations, as necessary.
• Participates in meetings that involve a range of issues as needed and/or assigned (e.g. personnel actions, regulatory requirements, actions involving outside agencies, inter-department needs, etc.)
• Participates in presentations, such as business reviews and reports.

• Conducts regular site visits to clients

Human Resources Service and Compliance

• Point of contact for employee concerns, including necessary documentation and certifications.
• Conducts and facilitates HR-related enablement sessions to ensure that employees are kept updated as well as informed on the latest policies, guidelines and systems in use essential to the completion of the employee's work.
• Ensures that all HR-related service level agreements (SLAs) are met within the specified timelines.
• Ensures timely communication, execution, and completion of the performance evaluations for beginning, mid and year-end appraisals, and other evaluations, as necessary
• Oversees and reviews employee movement documentation to ensure accuracy in records and that employees are updated on their new movements and/or status within the organization.
• Provide support to the People Experience Team to identify strategies that will increase employee engagement
• Ensure that all HR-related deliverables, documentation, and action items are submitted, filed and/or processed within a prescribed period in relation to but not limited to Labor Law standards, all forms of internal and external audits and/or government-mandated directives.

Timekeeping and Payroll

• Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
• Handle or escalate complaints or questions regarding discrepancies.
• Manage input of bonuses, commission and/or deductions.

Special Projects

• Is tasked to take on additional projects as necessary and as instructed by immediate superior or one-up manager.

Minimum Competencies

• Proficient Oral and Written Communication Skills
• Strategic and Critical Thinking
• Flexibility
• Project Management
• Interpersonal Skills
• Conflict Resolution
• Strong Sense of Insightful Business Acumen/Intelligence

Work and Experience Qualifications

• Bachelor's Degree in Psychology, Industrial Psychology, Organizational Development, Human Resources Management or related fields.
• Vastly knowledgeable about the Labor Law of the Philippines
• At least 3-5 years' experience in an HR Generalist role, preferably with strong employee/labor relations experience and experience working with Clients/business partnering
• With experience in handling more than 200 FTEs
• Highly proficient in Microsoft Office Suite (preferred)
• Project Management Skills

• Preferably exposed to the BPO Industry (may be assigned to work the night shift)
• Exposed to a customer-oriented environment
• Willing to work any of the KMC locations

Highlights and Perks of the Job:

• You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network
• Independent decision-making and flexibility on how to accomplish the job.
• Hybrid work setup

Main Challenges:

• Stress and urgency caused by an upset Client if something goes wrong.
• Maintaining a high level of Client satisfaction without compromising the labor laws and the KMC's own standards.
• Admin tasks and time management.