Service Engineering Manager

Service Engineering Manager (Customer Service)

Air Conditioning & Refrigeration (Trades & Services)

• Diploma/Degree in Engineering. Minimum 5 years of experience in a manager capacity. Industrial engineering/ECE/Mechanical Engineering
• Highly motivated and customer-centric individual that drives on the service business success.
• Customer service skills to listen to the concerns and feedbacks from customers and be able to address their needs.
• Possess good leadership, strong communication and interpersonal skills to work with both internal and external customers from every levels.
• Good overview of the various service KPIs in the customer service setting

Role Objectives

• Provide the leadership in driving and growing the Customer Services business sales and profitability.
• Identify talents and provide coaching, mentorship and development to the team constantly.

Job Descriptions

• Responsible for the overall profitability of the Customer service business in the country.
• Achieve monthly and annual Sales and EBT budgets through the successful execution of service sales strategies and tactics.
• Proactively take the lead in driving all CS enquiries and orders.
• Possess the relevant technical expertise and interpersonal skills to lead and motivate the service team.
• Supervisory duties include coaching, training and motivating the service team to perform effectively.
• Active and regular communication with customers to build and maintenance the relationship.
• Management of all customer activities across all BUs and Service lines.
• Ensure maintenance of data in global tools (Salesforce, SaX, PPV, GPR etc).
• Support escalation management with the SSI and customer organization as SPOC (single point of contact).
• Ensure the service team develop the technical competency on SSI products and solutions and achieve high utilization rate.

.

 

Human Resources & Recruitment

The challenges to cope with the advances of technology and the ever-growing demands of the markets are some of the major concerns of businesses. Complexities of running the daily operations, managing the cash flow, providing excellent products and services, hitting the sales revenues – these impact the business cycle and more importantly, the capacity of the organization to get ahead of the competition while maintaining customer satisfaction and increasing their revenues. The fundamental blocks of building and running a stable business will not be complete without a competent and dependable workforce.

Peoplehub aims to provide our clients flexible and cost effective solutions both for technical and non-technical workforce demands. We cater from small to large scale enterprise providing a wide range of placement services. Believing that people are the best asset in any company, regardless of the business size, industry and market share. We provide the best professionals, backed with solid years of expertise, experience and knowledge, who can integrate solutions for your business needs.

The challenges to cope with the advances of technology and the ever-growing demands of the markets are some of the major concerns of businesses. Complexities of running the daily operations, managing the cash flow, providing excellent products and services, hitting the sales revenues – these impact the business cycle and more importantly, the capacity of the organization to get ahead of the competition while maintaining customer satisfaction and increasing their revenues. The fundamental blocks of building and running a stable business will not be complete without a competent and dependable workforce.

Peoplehub aims to provide our clients flexible and cost effective solutions both for technical and non-technical workforce demands. We cater from small to large scale enterprise providing a wide range of placement services. Believing that people are the best asset in any company, regardless of the business size, industry and market share. We provide the best professionals, backed with solid years of expertise, experience and knowledge, who can integrate solutions for your business needs.

Don’t provide your bank or credit card details when applying for jobs.

What can I earn as a Customer Service Manager