Voyage Support Team Lead

Supervisors/Team Leaders (Call Centre & Customer Service)

As Team Lead, you are expected to ensure delivery of a high quality, customer focused service on a daily basis in accordance with agreed Service Level Agreements. You are responsible for leading, motivating and assigning work to a small team of Voyage Support Representatives with the aim of improving the process and motivating staff to do the same. You will be responsible for following control procedures and maintaining operational procedures.

Qualifications:

• with experience as a Team Lead of more than 10 FTEs for at least 3 years
• Customer Service experience must be more than 7 years
• open to work onsite following US business hours
• available to start in July 2024

SKILLS REQUIRED for Voyage Support

1. Excellent English communication skills , especially listening, as that will allow you to ask better, more relevant, questions of customers. 

2. Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers. 

3. An ability to multitask will prove vital, as you will have to switch between multiple systems while helping customers and switch channels frequently – from the phone to email, for example. 

4. Possesses confident call handling skills and etiquette (verbal, listening, writing)

5. Tech-savvy - ability to use and/or learn standard software applications and in-house reservation systems. 

6. Data Entry - accurately input and access data 

7. Time-oriented - must be able to prioritize, organize, and follow up in a timely manner

8. Strong sense of commitment - must have good employment history (more than 1.5 years in most recent work)

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Support Team Leader?

How much notice are you required to give your current employer?

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get The Future You Want |

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get The Future You Want |

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Perks and benefits

Medical

Miscellaneous allowance

Education support

Sports (e.g. Gym)

Vision

Trainings and Certifications, Insurance, Attendanc

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