HR Operations Specialist

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Posting Description:

We’re looking for a HR Operations Specialist to join our HR Admin team at MBPS. In this role, you are expected to

• To support both Recruitment and Workday Operations activities
• The coordinator will also provide general assistance to the HR Operations team

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Provide administrative support to Talent Acquisition Team while developing an understanding of Manulife's products and businesses.
• Responsible for the centralized collection of approved hiring requisitions and posting of positions in Workday.
• Participate in the coordination of New Hire Orientation; reporting and tracking as required.
• Provide support with pre-employment screening checks by actively tracking the process of the checks, billing costs, etc.
• Be a subject matter expert in Workday as it relates to template management (i.e. offer management)
• Manage Recruitment Coordination Activities such as Interview Arrangement, Raise/Adjudicate Background Check, Facilitate On boarding and Orientation.
• Assist with recruitment operations related special projects as assigned.
• Format job descriptions for internal/external and niche site postings
• Coordinate and schedule Interviews between Applicants and Hiring Managers
• Handle logistics for interview room reservations
• Facilitate assessment testing to applicants.
• Initiate and complete pre-employment screening process, tracking, follow-up, and costs
• Initiate and manage background checks by coordinating with applicant and background check vendor.
• Create and distribute employment offer letters and offer packages.
• Manage On boarding & Orientation process tracking & coordination (where & when applicable)
• Align with other functional HR departments to ensure an effective flow of information and a consistent approach.

Workday Coordination

• Delivers HR services by handling employee requests and inquiries.
• Supports daily HRIS operations and performance (Inputs, keeps track and maintains accuracy of employee information) with strict security compliance in handling sensitive information.
• Main Point of Contact of Workday Philippines.
• Processes data entry and maintains data integrity with attention to quality and quantity.
• Resolves escalated concerns with the centralized HR Service Center (AskHR) within the agreed SLA/TAT.
• Assists HR, managers and employees with inquiries related to systems access and usability, reports generation, policies and procedures to maximize employee performance, achieve organizational effectiveness, and ensure legal compliance.
• Supports Workday integration and other HR systems for daily operations; e.g. Workday, Salesforce, and SharePoint.
• Validates HRIS solutions by developing and completing test cases (Regression).
• Supports major annual projects of the company (Annual Compensation Cycle, System Updates and HRIS’ UAT).
• Updates process documents, process maps and work instructions regularly.
• Develops HR solutions by collecting and analyzing information and recommending courses of action for HRIS and other admin
  related issues and concerns.
• Provides back up support for other Workday Data Coordinators.
• Completes ad-hoc projects, reporting and tasks as required.
• Documents incident reports and resolutions to maintain accurate HR records.

Qualifications

• Graduate of a bachelor’s degree
• 1-2 years HR experience preferably in training/administration/recruitment
• Working knowledge of various policies and practices is a plus
• Working knowledge of HR Systems such as Workday, Compass
• Proficient in Microsoft Office Applications
• Excellent oral and written communication skills in English
• Excellent customer service skills
• Well-developed time management skills with ability to handle multiple priorities; can work independently
• Strong organizational skills
• High attention to detail and accuracy
• Strong sense of urgency and flexibility
• Willing to work day shift
• Fresh graduates are welcome to apply

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

About Us

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. 

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We’re proud of our accomplishments and recognitions. Recent awards include:

• Best Place to Work in Asia-Pacific 2022
• Best Place to Work for LGBTQ Equality 2022

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Discover how you can grow your career, make impact and drive real change with our Winning Team today at .