Hub Supervisor-Lucena

The role
- Hub Supervisor is responsible for ensuring the highest quality of the work and maximixing productivity of the Hub Admins.
- Guide the team towards the hubs goal
- Cascade the team's direction and goal
- Monitor and ensure the execution of the plan while adhering to operations and compliance Key Tasks and Responsibilities
- Ensure effective planning, allocation of parcels, clustering and rostering of Couriers in the event of Courier absenteeism, rest days, and excess or low loads.
- Ensure VOP and AVP Couriers are allocated/assigned the minimum quantity of parcels per VOP and AVP requirements.
- Facilitate and monitor the parcel sorting process to ensure parcels are accurately and completely sorted within the allocated timeframe and before cut-off times to achieve SDOD KPI.
- Supervisor is responsible to monitor the exception parcel segregation by Sorters are performed accurately and completely within allocated timelines and at designated locations.
- To recall Couriers who has outbounded from Hub, for assignment of parcels found to be invalid exceptions.
- Facilitate and monitor the validity of inbound exceptions left at Hub floor daily and ensure the event capture process is performed accurately and complete. Return process is completed timely and complete daily.
- Manage the failed delivery storage locations and FIFO implementation for re-attempt parcels daily.
- Hub Supervisor is responsible to facilitate and monitor the Runsheet creation and handover of physical parcels are recorded accurately and complete.

Job Requirements

Qualifications & Skills
- At least 3-5 years working experience in Logistics/Hub working environment, working experience in courier working environment would be an advantage .
- Ability to work on shifting schedule
- Knowledge and experience with methods for process re-engineering.
- Ability to analyze data and provide insights from data.
- Critical thinker and problem-solving skills.
- Team player
- Good time-management skills.
- Great interpersonal and communication skills.
- Degree in Business Administration, Logistics or relevant fields.
- Excellent manpower management skills Requirements/Qualifications(good to have):
- Sets stretch goals for self and business.
- Is known for bringing new ideas to the table and always looks at ways to innovate processes or products
- Will always go for best achievable outcome while taking into account and motivating others
- Digs deep into content. Understands the relevant details, and how they impact the big picture
- Drives organization to make structural, impactful improvements·
- Challenges ideas, while always showing respect for others
- Holds other people accountable, while setting the right example
- Agrees to disagree and then commits whole-heartedly to the decided approach
- Demonstrates open-minded thinking·
- Communicates clearly and listens effectively
- Works effectively by keeping their stakeholders informed of necessary information and initiative
- Clearly practices honesty and respect.

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