Operations Support Services

Operational and Team Management:

1. Oversee assigned countries migrated into MNL ISSC Customs team.

2. Strategize to drive process optimization, accountability, and ownership

3. Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)

4. Provide guidance on process design and optimization

5. Propose process changes where needed to drive efficiency and improve execution

6. Act as an ambassador of BSS MNL ISSC.

7. Prepare and present performance report/s to internal and external stakeholders

8. Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs

9. Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders

10. Maintain all areas of Health and Safety relevant to the working environment & staff teams.

11. Planning and organization of resources planning and requirements

12. Escalation of irregularities to Business Support Services Manager for Customs

13. Perform weekly coaching with team leads

14. Take the lead to help resolve reoccurring issues

15. Drive continuous improvement of the team and related processes.

16. Work under the direction of superiors

17. Drives completion of tasks and processes within agreed SLA to leaders and members

18. Proactively find means to deliver and raise the performance of the teams managed

19. Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching:

20. Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.

21. Motivate and inspire team leaders and members

22. Lead by setting a good example (role model) – behavior consistent with words

23. Facilitate problem solving and collaboration

24. Maintain healthy group dynamics

25. Intervene when necessary to aid the group in resolving issues

26. Help keep the team focused & on track

27. Ensure to meet KPI Targets

28. Implementation support (off- / on-site) for the migration of countries under Customs team.

29. Resolution of issues on operational level and address employee performance & conduct as needed

Job Type: Full-time

Schedule:

• Holidays
• Rotational shift
• Weekends