Quality Analyst Healthcare Account

Quality Assurance & Control (Manufacturing, Transport & Logistics)

• The incumbent would be part of the team and the primary responsibility will be to lead the Transactional Quality Monitoring and other Quality related activities as part of the Quality SOP. The tasks would not be limited to leading a group of QAs but also to interact with client, attending Client calls and other important meetings, internal Quality meetings and briefings, calibration sessions etc., Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the production teams to improve the overall process quality.
• Business environment
• Vertical: H&I
• Process Name: Pioneer_DH
• Scope: Audit/coaching/feedback/process improvement
• Qualifications and Technical Competencies Required 

Education

Mandatory:  Has atleast completed 2yrs in College Level / Degree

Role Prerequisites:-

• Minimum 2+ year experience as a Quality Lead managing 5-10 QAs
• Minimum of 5 year of work experience in the revenue cycle management company in Registration and Scheduling
• Working Knowledge of EPIC
• Good analytical skills
• Good knowledge of Excel, Power Point and Word
• Skilled in 7 Quality Tools, Should have basic knowledge of Six Sigma (Yellow Belt/Green Belt Desirable)
• Should be excellent in reporting, performing RCA and deriving actionable
• Proficient in coaching and Feedback, should be able to mentor and coach associates and drive improvement
• Should be flexible for the shift
• Excellent stakeholders Management skills, ability to interact with senior leadership, client and manage expectations effectively
• Knowledge of US Healthcare Industry and Revenue Cycle Management functions like Registration and Scheduling would be mandatory
• Should be well versed in Call/Case Audits and have understanding of audit parameters

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Hexaware Technologies

Information & Communication Technology

Hexaware is a fast growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation.

Hexaware’s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything TM ,Cloudify Everything TM, Transform Customer Experiences TM”. Powering Hexaware’s complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clients’ business.

The digitally empowered workforce of Hexaware represents various nationalities, comprising 19,407 employees, lives the company’s philosophy of ‘customer success, first and always’. The company reported 2019 global revenue of USD $793 Mn.

Exciting isn’t? Follow Hexaware to get a glimpse of technology disruptions and exciting digital transformations on the horizon.

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Hexaware is a fast growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation.

Hexaware’s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything TM ,Cloudify Everything TM, Transform Customer Experiences TM”. Powering Hexaware’s complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clients’ business.

The digitally empowered workforce of Hexaware represents various nationalities, comprising 19,407 employees, lives the company’s philosophy of ‘customer success, first and always’. The company reported 2019 global revenue of USD $793 Mn.

Exciting isn’t? Follow Hexaware to get a glimpse of technology disruptions and exciting digital transformations on the horizon.

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