Recovery Functional Lead

Job Description:

• Manage overall Return to shipper / seller process
• Ensure that all RTS parcels are dispatched according to the given SOPand KPIs
• Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
• Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of of parcels
• Participate in the development and implementation process strategies and tactical execution
• Assess manpower needs and work will support team for proper allocation
• Provide guidance to RTS/Claims team, evaluate team's performance and provide necessary trainings to continuous growth

Requirements:

• Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
• With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
• Must be keen to details and data management
• Highly knowledgeable in RTS and Claims process
• Knowledgeable in using process improvement tools
• Knowledgeable in MS Office and Google Applications
• With good interpersonal and communication skills