SPX Express - First Mile, Allocation Technical Support

Job Description:

• Managing daily assigning of sellers per Clusters
• Managing daily performance and attendance of Cluster Handlers
• Ensures drivers and monitoring performance are aligned with KPI targets.
• Manage equal route distribution per Clusters.
• Audit and Create reports for tasks given to cluster handlers such as monitoring hourly calls, hourly
• Support and Resolve concerns from Monitoring team and Rider/Driver level
• Support pouches distribution of the assigned sellers
• Weekly performance review with Clusters for further improvement of the team
• Sellers visit to identify ground ops challenges and provide improvements to enhanced seller experience.
• Ensures timely pick up and zero failed pick up due to SPX Fault
• Fulfilling the end-to-end lead time to meet customer's expectations.
• Daily monitoring of key processes, generating measurable reporting consistently and driving performance to excellence
• Manage the performance of the team with efficient and effective output under directives of the Management.
• Responsible for ageing parcels to be picked up under non-vip sellers.
• Perform duties and task assign by the reporting lead

Requirements:

• Bachelor's degree in business, Management/Industrial Engineering, Economics, Math or equivalent
• At Least 3-5 years' experience in Logistics and Supply Chain Industry.
• Preferably with logistics or route planning experience
• Outstanding critical-thinking and interpersonal skills
• High proficiency in MS Office especially in MS Excel and PowerPoint
• Strong communication and negotiation skills in English and Filipino
• Must be willing to station in Podium, Pasig office.
• Knowledge in Tableau, Python, or other programming languages is a plus.
• Solid organizational skills including attention to detail and ability to prioritize across multiple objects.