Team Leader - Urgent Hiring

We are on the lookout for a competitive Team Leader to join our growing team at A.P. Moller - Maersk in Manila.
Growing your career as a Full Time Team Leader is an awesome opportunity to develop useful skills.
If you are strong in persuasion, leadership and have the right drive for the job, then apply for the position of Team Leader at A.P. Moller - Maersk today!

Opportunity The first point of contact for CoE Agent to escalate for operations issues, customer complaint.
Customer relationship builder.
Performance management.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities

• Support CoE Manager in leading and managing the CoE teams to focus on the key Customer Service Drivers:

Easy to Do Business with
Timely Delivery of Documents
Pro-Active Notification
Exception Management
Efficient claim handling
Ensure service delivery alignment with agreed client SLA's.

• Ensure that the CoE teams adhere to service standards for:

Coordinating relevant stakeholders to perform end-to-end shipment process.
Resolving issues/query from relevant stakeholders.
Responding to customer enquiries.

• Monitor data integrity of systems.
• Responsible for cross sell/up sell, customer retention.
• Follow up on Outstanding payments.
• Implementation of new customers into the CoE ensure proper SOPs/IOPs are established and managed through any related hyper-care.
• Responsible for cross sell/up sell, customer retention.
• Record and report the performance of the designated set of Customers that help provide suitable recommendations on: Service delivery wins/ Service failures
• Work with the KAMs/ Commercial team to establish and strengthen customer relationships.

Expectations from the Role:

• Build Strong Customer Relationships:

Carry out Monthly/quarterly formal reviews with the critical customers.
Develop a strong understanding of the business of Critical customers to ensure customer retention.
Provide regular updates to commercial team on cross-sell/ up-sell opportunities.

• Stakeholder Management:

Act as a prime point of contact with customers, working closely with Key Account Managers and other CoE/CS offices to deliver seamless customer experience
Ensure effective communication to Regional/Area Management and Commercial team on market / customer updates/issues & service requests.
Collaboration with internal stakeholders, not restricted to Procurement/Customer Service/Operations/Products teams to identify areas of cost savings/process optimization/improvements.

• People Development:

Allocate resources within team for an effective workload balance and to optimize resources.
Set clear objectives and guide sub-team to achieve targets and performance standards.
Develop a robust succession plan and ensure people growth within team.
Deliver coaching and best practice sharing within team, closely follow up with employee's competencies enhancement.
Lead employee engagement activities within team.

• Information Systems:

Customer Advisory System - maintain an up to date knowledge of market conditions affecting service, including congestion, surcharges, strikes, border closures, natural disasters, etc. and to escalate to CoE Manager for the issue of customer advisory notices.
Reporting and Performance Management Overview for Teams under his or her management, and to Benchmark / Drive Performance vs Agreed Performance Standards.
Required Education/Work Experience

• 5+ Years of experience in senior leadership role
• 3-5+ Years of operational knowledge in logistics, preferably 4PL products.
• Good knowledge of and experience with 4PL and Supply Chain Management operations, from both origin and destination.
• Experience with setting up or rolling out 4PL or Supply Chain Management application & systems.
• Having worked in various geographies and/or having managed a scope spanning across multiple countries.
• Strong conceptual abilities - able to translate complex issues into ideas and actions.
• Flair for and interest in processes and systems.
• Good communicator with ability to translate technical knowledge to both technical and non-technical people.
• Ambition to support a specialist network
• English fluency.

Benefits of working as a Team Leader in Manila:

● Company offers great benefits
● Opportunities to grow
● Advantageous package