Training and Events Coordinator

Job Summary:

We are looking for a detail orientated and organised individual to manage the operational aspects of delivering Training courses, ensuring customers and delegates receive a high quality experience. 

You will be the first point of contact for the event logistics: Handling registration and communication, collaboration with expert trainers, set up and preparation and delivery during the event itself. 

You will play a critical role in follow up customer success engagements by capturing customer sentiment and working in partnership with the Training Lead to drive customer centric improvements.

The role requires good communication skills, attention to detail, operational expertise and ability to collaborate with others for success.

Key responsibilities

• A key point of contact for delegate queries and support
• Coordinate all aspects of training courses: Set up and registration, pre-course communications, delivery support and post course follow up
• Support training delivery as required by the Training Lead e.g. annual set up of all events on the CRM and website, coordination with trainers, coordination with marketing to ensure all course materials are on brand
• Coordinate collection of, monitor and report on delegate feedback
• Overseeing basic event finances
• Coordinate all event paperwork. Maintain and update databases, reports, spreadsheets, and reports
• Supporting with customer engagement in collaboration with sales and marketing, as may be required to ensure successful course delivery

Job Qualifications:

• 2+ years experience in operations or event planning and execution
• Must be a Bachelor's degree holder
• Ability to manage and oversee numerous, complex projects
• Good time management. Ability to multitask and prioritize in a fast-paced environment
• Strong communication skills. Able to communicates clearly and confidently with both internal and external stakeholders
• Understands customers' needs and can interpret into value-based propositions for customers
• Proactively co-operates to achieve team goals
• Pre-empts problems, identifies opportunities, and creates workable solutions

Desirable experience:

• Experience working in a customer facing environment or customer service role
• Financial acumen
• Salesforce experience

Why join us

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs in the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up. IT equipment will be provided.

For your convenience, our entire recruitment process is done virtually.