Claims and Arbitration Manager

Analysis & Reporting (Manufacturing, Transport & Logistics)

Generally responsible for reviewing escalated client claims, determining allowable benefits, and managing the efficient settlement of customers’ claims to ensure smooth claims and arbitration process and customer satisfaction.

QUALIFICATIONS

• Bachelor’s Degree in Business Studies, Business Administration, or any related business course
• At least 3 years relevant work experience in Claims and Arbitration or a similar field as Team Leader/Supervisor preferred.
• Experience in E-Commerce or Logistics is a plus.

KNOWLEDGE, SKILLS, & ABILITIES

• Excellent written and verbal communication skills.
• Good interpersonal skills and a sense of customer service.
• Ability to handle multiple projects simultaneously and work under pressure.
• Strong organization and project management skills.
• Proficient in Microsoft Office and relevant software.

DUTIES AND RESPONSIBILITIES

• Ensure communication of claims reports across internal and external stakeholders on a daily and weekly basis.
• To ensure Invoices are issued weekly and follow up on claim payments per agreed credit terms.
• Analyze claims data and identify root cause analysis to improve operational processes.
• To immediately raise/communicate any issues that involve cross-functional departments and for prompt action.
• Checking information on cases and providing a proper recommendation based on the organization and third party's standard operating procedures
• To review claims SOP yearly and provide ideas and solutions based on the latest business requirement for a streamlined and efficient claims process.
• Checking information on cases and providing claims and arbitration-related analysis to stakeholders as required.
• Ensuring all the relevant standards within the working practices guide and KPIs are met
• Oversee the day-to-day operation and performance of the team
• Consolidate the weekly and monthly team report
• Perform other similar and related duties as required or directed
• Be responsible for the whole claims and arbitration team, manage attendance/KPI/task setting/Setting up group structure and working mechanism, and handle all issues such as claims and arbitration;
• With large team management experience, chain network management experience;
• Good at Data Analysis, assigning work tasks, leading the team to achieve results; Efficient, responsible, and enterprising;
• Advantage: Have a background in ER, law, political law, or military and police work;

KEY ACCOUNTABILITIES:

• Handles the entire Claims & Arbitration unit and is in charge of VIPs and high-level claims.
• Collates summary of settled disputes and problematic ones

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