Customer Service Manager, SEA

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Customer Service Manager, SEA

Apply locations Makati, Philippines time type Full time posted on Posted Yesterday job requisition id Div-R0014716 Position Objective:The primary responsibility is to lead the Customer Service Unit to provide excellence in customer care and to move the business to a position of global strength through continuous improvement.Team Management· Leads, coaches and manages the Customer Service team· Operates as a Centre of Excellence and Value Add profit generator for the organization· Coordinates and ensures compliance on Customer Service excellence training for the CS team members· Monitors Global Customer Service KPIs: Customer Service Credits, Welcome Calls, Audit Adherence and as directed by the Global Leadership Team· Leads the various best practices and global initiatives rolled out from management· Manages escalations for the team, from internal & external customers· Manages the workload balance, including acting as a backup as requiredCustomer/Stake Holder Management· Builds relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit.· Develops tools to enhance customer service levelsMinimum Job Requirements· Bachelor's Degree Holder· 3 years job related experience particularly in order and customer management, in a manager or supervisor role in a matrix organization· Excellent communication skills, both in writing and in speaking· Systems and process improvement oriented· SAP system working knowledge is an advantagen

Why work here?

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

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About Us

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 71 manufacturing facilities strategically located around the globe and employs a team of over 15,400 professionals in 130 countries across six continents. Solenis is a 2023 US Best Managed Company.