Customer Solutions Executive Global Operations & Supply Chain · Biñan

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Your role will be akey individual to process orders from our Sales Companies and handling of theseaccounts to attain customer satisfaction.

What you will do

• Receive Purchase Orders (PO) from our Sales Companies, verify order details, and update the information into our ERP system
Ensure accuracy of information in the ERP system
Update system of any changes in information (delivery dates, quantity, transfer price)
You will be the main contact person between WSA and our Sales Companies
Liaising with internal stakeholders (Planning, Purchasing, Manufacturing) to ensure timelydelivery of orders to Sales Companies
You will be required to resolve inquiries/issues, expediting stocks for our Sales Companiesand/or requesting for transfer prices and other information required by our SalesCompanies
Ensure high Quantity Delivered On Time (QDOT)
Participating in projects to improve work processes
Managing of outbound shipments to Sales Companies
Coordinate and communicate shipment delivery requirements with freight forwarders andwarehouse

What you bring

Experience

• Degree in Supply Chain / Business Administration
Minimum 3 years of experience working in a Supply Chain environment
Warehouse and Logistics knowledge will be an advantage
Customer service experience preferred, with customer centric mindset
Strong coordination, communication and interpersonal skills to work with internal and
external departments
ERP System knowledge required / preferred, but not mandatory

Personal competencies

• A people-oriented person who is always looking for solutions and bringing quality
improvements, with a “can-do” attitude.
Strong team player and team spirit, able to build bridges with commercial organizationsacross the globe.
Open minded and trustworthy.
Excellent interpersonal and intercultural skills working with global stakeholders.
Display strong communication and stakeholder management skills to work with peopleacross all levels and seniority.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful?We can't wait to hear from you.

WS Audiology is an equal-opportunity employer andcommitted to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.