Customer Support Representative

• Join a pharmaceutical manufacturing company headquartered in Australia, renowned for its meticulous approach to product development
• The offer is inclusive of HMO for you and your dependent within the first month (with COVID insurance coverage).
• You must use your own equipment and your workstation should be set up in a safe and secure location at home with stable and reliable internet, not less than 25 Mbps.
• PHP 25,000 to 30,000 per month depending on experience.
• 7:00 am to 4:00 pm, Philippines Time, Monday to Friday

 

Benefits

• HMO healthcare for you and one dependent (with COVID insurance)
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
• Government Mandated Benefits
• Paid Philippines Public Holidays
• 13th Month Bonus

 

About the Role As a Customer Support Specialist, you will report directly to an Australian-based Manager and collaborate closely with an eCommerce Customer Support Lead based in the Philippines. In this role, you will provide exceptional customer support to our clients, ensuring timely resolution of inquiries, maintaining high customer satisfaction, and contributing to the overall success of the business. Your responsibilities will include managing bookings, scheduling appointments, and delivering exceptional customer service to our Australian clientele, including doctors and nurses.  

Key Responsibilities

• Handle incoming phone calls and emails from patients, providing professional and compassionate assistance.
• Efficiently manage booking requests and promptly coordinate appointments with doctors to ensure seamless scheduling.
• Serve as the primary point of contact for customers, consistently delivering top-tier service with each interaction.
• Act as a liaison between patients and doctors, facilitating clear and smooth communication to enhance the overall customer experience.

 

Experience & Software

• Prior experience working with Australian clients is highly desirable.
• Experience in handling phone calls and emails for healthcare or eCommerce accounts is required, with a focus on delivering exceptional customer service.
• Demonstrated ability to effectively manage customer inquiries, appointments, and other related tasks within a healthcare or eCommerce setting.

 

Skills

• Proficiency in the Shopify platform is required.
• Familiarity with Gorgias is advantageous.
• Proficiency in Medirecords is preferred but not required; willingness to learn and adapt to new systems and technologies.
• Ability to remain calm, patient, and composed when dealing with demanding clients, with a proven track record of successful conflict resolution.
• Excellent communication skills, acting as a mediator between patients and doctors

 

What’s Next?

Ready to make a move? Hit Apply, attach your CV, and share your story through our quick questionnaire.

 

As this is an urgent requirement if you want to fast-track your application, complete your application online and connect with Adelaide De Leon at