Customs Lead

Import/Export & Customs (Manufacturing, Transport & Logistics)

Work Set Up: Onsite

Time Type: Full Time

Operational and Team Management:

• Propose process changes where needed to drive efficiency and improve execution
• Act as an ambassador of BSS MNL ISSC
• Prepare and present performance report to internal and external stakeholders
• Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
• Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
• Maintain all areas of Health and Safety relevant to the working environment & staff teams
• Planning and organization of resources planning and requirements
• Escalation of irregularities to Business Support Services Manager for Customs
• Perform weekly coaching with team leads
• Take the lead to help resolve reoccurring issues
• Drive continuous improvement of the team and related processes
• Work under the direction of superiors
• Drives completion of tasks and processes within agreed SLA to leaders and members
• Proactively find means to deliver and raise the performance of the teams managed
• Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching:

• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort
• Motivate and inspire team leaders and members
• Lead by setting a good example (role model) – behavior consistent with words
• Facilitate problem solving and collaboration
• Intervene when necessary to aid the group in resolving issues
• Help keep the team focused & on track
• Ensure to meet KPI Targets
• Implementation support (off- / on-site) for the migration of countries under Customs team
• Resolution of issues on operational level and address employee performance & conduct as needed

Minimum Qualifications:

• Open for any degree with relevant experiences
• Highly experienced from any Logistics and Freight Forwarding Company
• Must have strong people management skills or at least 3 years experience as a Team Lead or Supervisory level

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