Mandarin Service Desk Specialist

Help Desk & IT Support (Information & Communication Technology)

Company Profile: One of the Biggest Multinational Technologies Companies that provides excellent IT service. They've been in the industry for 12 years which provides outstanding IT services related to web-based systems, mobile applications, cloud computing, and on-site development services to both local and international clients.  Position: Mandarin Service Desk Specialist
Location: Cebu City
Industry: IT Company
Schedule: Dayshift Schedule
Salary: Php 50,000 to Php 60,000
Benefits of the Job: HMO + 1 free dependent and Life Insurance, 15 Vacation leave, 10 Sick leave, Other Bonuses

Responsibilities of the Job:
Handle inquiries/incident reports coming from clients in both Mandarin and English via phone, email, chat, etc. in accordance with existing processes and guidelines.
Record details of inquiries and ensure the information is reflected in the system.
Translate inquiries from Mandarin and English and vice versa, and escalate as needed
Maintain the knowledge base and keep it organized for future use.
Create reports on weekly/monthly help desk performance.
Analyze relevant data and initiate process improvements in problem areas. Requirements of Job Application:
Proficient in speaking, reading, and writing in Mandarin (HSK 4-6)
Graduates of Bachelor of Science in Information Technology or any related field.
Customer Service experience is a big advantage.
With HSK certificate is a big plus. Interview Process:
Paper Screening
Initial Interview with the HR
Interview with the Manager and Technical Interview
Language Assessment (Verbal and Written)
General Interview with Chinese Speaker (Formality )

Your application will include the following questions:

How would you rate your Mandarin language skills?

Our Company, J-K Network Services is one of the top multilingual providers in the Philippines.

We are assisting not only JAPANESE applicants but also other Asian and European speakers.

Currently, we are partnering with more than 600 global companies from different industries such as BPO, Travel and Hospitality, Financial and Accounting, Manufacturing, IT, Trading and Merchandising, Online gaming, Shared Services and many more. Most of them are big companies that are included in Fortune 500 List and Forbes Biggest companies.

We are assisting Native Japanese who are currently in Japan or already in the Philippines with free visa processing. We are also open to other Nationalities who can speak Japanese language. Filipino applicants with N1 to N5 level of proficiency are also welcome to apply. We have successfully given jobs for more than 1500 Japanese speakers from entry level up to Managerial & Executives.

"Providing Jobs, Changing Lives"

Our Company, J-K Network Services is one of the top multilingual providers in the Philippines.

We are assisting not only JAPANESE applicants but also other Asian and European speakers.

Currently, we are partnering with more than 600 global companies from different industries such as BPO, Travel and Hospitality, Financial and Accounting, Manufacturing, IT, Trading and Merchandising, Online gaming, Shared Services and many more. Most of them are big companies that are included in Fortune 500 List and Forbes Biggest companies.

We are assisting Native Japanese who are currently in Japan or already in the Philippines with free visa processing. We are also open to other Nationalities who can speak Japanese language. Filipino applicants with N1 to N5 level of proficiency are also welcome to apply. We have successfully given jobs for more than 1500 Japanese speakers from entry level up to Managerial & Executives.

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Perks and benefits

HMO, Company Events, Incentives, Trip Abroad, Care

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