Medical and Admin Supervisor

1. Oversee Medical supplies replenishment

a. Make sure that the supplies at all areas such as Pharmacy Confinement and Surgery are complete thru the report provided by the Veterinary Technician

b. Double check and approve the requisition slip prepared by Veterinary Technician before forwarding to stock custodian for replenishment

2. Daily confinement Report

a. Does daily rounds within the hospital; confinement and boarding areas

b. Check with the confinement team the status and capacity of confined patients

c. Make sure that report is sent early in the morning

3. Managing Preventive maintenance service of Medical Equipment and machine .

a. Monitor the working conditions of the hospital s medical equipment

b. Ensuring the maintenance of cleanliness in all medical equipment

c. Perform necessary troubleshooting if needed

d. Making sure that maintenance is done on a timely manner and scheduled before hand with the particular supplier of the equipment

4. Monitor and Verify transactions with affiliated medical laboratories and Memorial services.

a. Check and prepare the summary of reports from the affiliated laboratories and memorial services every month

b. Coordinates with affiliated laboratories and memorial services for any discrepancies of the report versus the actual send outs

c. Oversee timely payments to medical laboratories and Memorial services

d. Oversee timely send outs and receipt of results

5. Managing Microchip registration of patients with Plaridel.

a. Monitor stocks and prepares requestion slip for replenishment of forms and microchip

b. Proper filing of Microchip forms

c. Timely reporting / sending of details to Plaridel for documentation

6. Monitor replenishment of medical forms such as IV tag RC stickers Consent for Surgery Consent for Hospitalization Euthanasia etc.

a. Make sure that all medical forms are complete and available when needed

b. Make sure that files for all the accomplished medical forms are intact

7. Provide schedule of Vet Technician and Vet Assistant.

a. Schedule for Vet Technician and Vet Assistant should be prepared before every cut off

b. Make sure that Vet Technicians and Vet Assistants are always visible and available

8. Process the documentation of Adoption and Abandonment letter.

a. Close coordination with owner of abandoned pet and client who will adopt the pet

b. Make sure that proper documentation for both is properly executed

9. Provide Professional fee report of Veterinarians for Consultation Emergency Fee Ultrasound and Surgery.

a. Prepare and submit reports of doctor s incentive for Consultation Emergency Fee and Ultrasound every cut off (every 10 and 25 of the month)

b. Prepare and submit reports of doctor s incentive for Surgery every month

c. Make sure that reports are submitted to the necessary department for processing

10. Provide Incentive/Commission report for Vet technician and Vet Assistant for Therapy.

a. Prepare and submit reports of Vet Tech and Vet assistant incentive for therapy every cut off (every 10 and 25 of the month)

b. Make sure that reports are submitted to the necessary department for processing

11. Manage medical inquiries and complaints of clients.

a. Conduct investigation of any client complain and provide feedback and resolution to client

12. Monitoring of expired/deceased patients status and billing.

a. Ensure that deceased patients are properly wrapped and tagged

b. Make sure that running and final bill has been explained to the client thoroughly in close coordination with the cashier

13. Onboarding and coaching of Vet technician and Vet Assistant.

a. Conducts hospital tour for orientation purposes

b. Orientation of necessary guidelines of the Hospital

c. Overseeing the training of Vet Technician provided by Vet Tech 2 on Pharma Consult and Surgery and Vet Tech 3 on Confinement duties; oversee the training of Vet Assistant provided by the Senior Vet Assistant

d. Conduct coaching on staff every quarter

14. Daily Hospital rounds to Maintain a healthy safe sanitary pleasant and clean facility for the animals under the care of the Veterinary Hospital at all times.

15. Provide Monthly meeting with Vet Technician and Vet Assistant to maintain the quality of health care service to the patients.

a. Initiate timely demo of medical equipment for further knowledge enhancement

b. Coordination of product presentation with stock custodian

16. Monitoring Export Documentation in coordination with Export Team/Department.

a. Monitor and process payment request for titer test and allergy test.

a1. Ensuring that all documents necessary for the tests are ready and available

a2. Double check and validate all details indicated on the forms prepared by the receptionist before issuing to Export personnel

b. Issuance of Health Certificate

b1. Ensure that complete details such as PRC license number license expiration date PTR number and TIN number of signing veterinarians are correct and complete

b2. Ensure that for 01 Vet Health Certificate standard vaccinations declared should now include Rabies and DHLPPi for dogs or FVRCP for cats. Details should include brand name manufacturer and lot/serial/batch number

b3. Ensure that for 03 Vet Health Certificate Local will be used for patients that will be traveling domestic or within the country and is exactly the same as 01 Vet Health Certificate Standard but should include a Certificate Number. The number is formed by using the date in reverse order: year month date but without punctuation marks. Example: November 16 2020 is.

b4. Coordinate with Export department for patents travelling to destinations that require Health certificates with special formats

Oversee Medical supplies replenishment a. Make sure that the supplies at all areas such as Pharmacy, Confinement and Surgery are complete thru the report provided by the Veterinary Technician b. Double check and approve the requisition slip prepared by Veterinary Technician before forwarding to stock custodian for replenishment