Microsoft Support Specialist *k SIGN ON BONUS*

Microsoft 365 Support Specialist *80k SIGN ON BONUS*

Help Desk & IT Support (Information & Communication Technology)

SIGN ON BONUS (terms and conditions apply)

HMO for Employee and 2 Dependents

Quarterly performance bonus.

Job Description:

• Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users

• Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.

• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

• Escalates complex problems to higher level within organization

Key Requirements:

• At least completed 1st year in college or graduate of any field

• 36 months’ work experience in Microsoft (Product support) / Service Desk/ Tech support process / Cloud Computing Process

• Able to gather disorganized data into usable knowledge articles.

• Experience on troubleshooting on Microsoft Products.

• Excellent interpersonal, communication and analytical skills

• Basic knowledge of Microsoft Products like Exchange on prem (EOP) , Teams, SharePoint, Outlook, OneDrive, Share Drive

• Must be willing to work onsite in BGC, Taguig

Joining bonus mechanics:

*P80K Joining Bonus for Technical Support Service Engineer Hires

(36 months’ work experience on troubleshooting on Microsoft software products)

Application Period: April 1 - 26, 2024

Joining Period: April 8 - 29, 2024

Other Terms and Conditions apply.

Why Infosys BPM Philippines:

Quarterly Performance Bonus

24 Leaves annually

Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire

Outstanding career development opportunities and fast track career progression

Enjoy a fair work-life balance.

Learning and Development Trainings

We value Inclusion and Diversity

Great Place to Work Certified

Your application will include the following questions:

What's your expected monthly basic salary?

Infosys BPM Philippines, one of the delivery centers of Infosys BPM, began operations in the Philippines in 2007 and has grown to become a next-generation business process management company providing end-to-end outsourcing services for our clients across the globe. The company employs over 3,800 #KaInfoscion in the country and operates in four business sites located across Muntinlupa, Taguig, and Clark, Pampanga.

Our portfolio of services includes Legal Process Management; Human Resource Operations; Technology; Sourcing and Procurement; Sales and Fulfillment; Finance and Accounting; Service Desk; and Customer Service, across industries like CPG and logistics; healthcare and insurance; financial services; retail and life sciences; manufacturing; utilities; energy; and communication services.

We are proud of our Centers of Excellence in Finance and Accounting; Customer Service; and Service Desk. Being one of the high-performing delivery centers of Infosys BPM, we continue to be the destination of choice for voice-based, front-office, and back-office operations. With the implementation of transformational projects, you’ll be hard-pressed to find an organization as passionate and dedicated as Infosys BPM Philippines.

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

Infosys BPM Philippines, one of the delivery centers of Infosys BPM, began operations in the Philippines in 2007 and has grown to become a next-generation business process management company providing end-to-end outsourcing services for our clients across the globe. The company employs over 3,800 #KaInfoscion in the country and operates in four business sites located across Muntinlupa, Taguig, and Clark, Pampanga.

Our portfolio of services includes Legal Process Management; Human Resource Operations; Technology; Sourcing and Procurement; Sales and Fulfillment; Finance and Accounting; Service Desk; and Customer Service, across industries like CPG and logistics; healthcare and insurance; financial services; retail and life sciences; manufacturing; utilities; energy; and communication services.

We are proud of our Centers of Excellence in Finance and Accounting; Customer Service; and Service Desk. Being one of the high-performing delivery centers of Infosys BPM, we continue to be the destination of choice for voice-based, front-office, and back-office operations. With the implementation of transformational projects, you’ll be hard-pressed to find an organization as passionate and dedicated as Infosys BPM Philippines.

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

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