People Services Manager

Pilmico Foods Corporation & Gold Coin Management Holdings are the integrated agribusiness and food companies of Aboitiz Equity Ventures, Inc. (AEV). Gold Coin is now fully-managed and owned by Pilmico International and to date, it is the largest investment in the Asia-Pacific region in their shared history. 

Pilmico comprises four divisions: Flour, Feeds, Farms, and Trading; enabling growth to its partners through its consistent quality products and unparalleled supporting services. Meanwhile, Gold Coin is a pioneer in animal nutrition and the manufacturing of scientifically-balanced animal feed in Asia.

Pilmico and Gold Coin represent one of the largest privately-owned agribusinesses in the region, with over 2,900 partners throughout the multitude of production facilities across 11 countries in Asia. Armed with the mission of feeding humanity, they aim to take a leadership position in innovating the food value chain in the Asia Pacific.

Job Description

The People Services Manager leads and oversees the delivery of efficient, accurate, and effective services of the People Services team to all employees in the organization. He/She ensures the delivery of high-quality HR support, including HR administration, employee data management, employee inquiries, and HR process improvement initiatives.

Key Duties and Responsibilities

Service Delivery & Operations

• Oversees the end-to-end HR service delivery process, ensuring timely and accurate resolution of employee inquiries, requests, and concerns.
• Monitors service level agreements (SLAs) and key performance indicators (KPIs) to ensure service excellence.
• Continuously evaluates and improves HR service delivery, identifying opportunities for automation, process optimization, and cost savings.
• Collaborates with HR Business Partners to address complex employee issues and escalations.
• Maintains a thorough understanding of HR policies & procedures, and country-specific labor laws to ensure compliance in all interactions.
• Presents regular reports on HR People Services metrics, service level agreements (SLAs), and data analysis to identify areas for improvement, monitor key performance indicators (KPIs), and provide insights to HR leadership and other stakeholders.

Process Optimization and Change Management

• Develops and implements standardized and documented HR processes and procedures to streamline operations and enhance efficiency.
• Continuously assesses and improves HR processes to enhance the efficiency and effectiveness of People Services operations.
• Implements best practices, automation, and technology solutions to streamline processes and reduce manual effort.
• Leads change management and communication efforts related to HR process improvements, system implementations, and organizational changes.

Employee Data Management

• Oversees the accurate, secure, and confidential management and maintenance of employee data, ensuring compliance with data protection regulations and internal data privacy policies.
• Develops and implements employee data governance practices to maintain data accuracy and integrity.

Qualifications

• Any bachelor’s degree preferably in Human Resources, Business Administration, Industrial Engineering, or other related courses/field
• At least 5 years of progressive HR experience in HR Business Partnering or HR Shared Services
• At least 2 years of HR leadership experience preferably in HR services delivery or HR Operations Management
• Proven experience in process improvement, innovation, or lean six sigma application in HR processes