Quality Assurance Coordinator

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Quality Assurance Coordinator

Reference: APR20248697

Expiry date: 17:30, Wed, 22nd May 2024

Location: Angeles City

Salary: Competitive

Benefits: Competitive

Job Purpose:

To provide administrative assistance and comprehensive support to the Quality Assurance & Control team, ensuring all goods are compliant to the clients needs.

Key Tasks:

Coordination, Review and Documentation:?

Review different brands’ Vendor Manuals/Guides to understand customers’ product testing, inspection criteria & requirements and appointed 3rd Party labs to be used. ?

Generate specification documentation, to include concluded Test Plans, Product Inspection Checklists/Protocols, Technical Specifications, Work Instructions and Standard Operating Procedures as necessary. ?

Support the review of accuracy in basic (and necessary) fields within Manufacturers’ Bill of Materials (BOM) ?

Conduct preliminary Failure Analysis on reported situations in coordination with internal teams making sure accurate documentation is managed centrally for necessary follow-up actions. ?

Keep track of all field reported situations in relevant internal logs. ?

Participate in Pre-Production Meetings with internal teams on major projects to assist in better understanding of Test Plans (for example: Testing Requirements & Testing Protocols) and Product Inspection Checklists/Protocols. ?

Ensure Quality Standards, documentations and engineering reports are managed appropriately within company systems. ?

Proactively compile QC Files to meet scheduled inspection dates in support of the Link?

 QC and/or 3rd Party QC operations through the most effective means available. ?

Support clients’ visits and audits as and when necessary. ?

Support clients’ questionnaires and documentation requests in a timely and appropriate manner. 

Product Compliance ?

Research and coordinate with external product testing partners ?

product safety, regulatory, performance and destination country requirements. ?

Analyze and report on required Test Plan to the Link internal teams and Client’s for suitable approvals. ?

Review 3rd Party or manufacturers’ test reports are matched to agreed Test Plans and materials. ?

Review any product labeling, providing technical comments on the correctness as required. ?

Coordinate and manage Pre-Purchase/Production and Production/Intervention testing activities in accordance with agreed Test Plan. ?

Ensure testing results are delivered per project timelines and clearly communicated to Link project teams. ?

Be confident to provide guidance/direction on areas for improvement or correction to mitigate test failures. ?

Develop Inspection Checklists/Protocols to ensure production conformity to Link QC and/or Link-appointed external inspection service providers. ?

Regularly coordinate with internal teams to analyze and review inspection/testing reports as provided. ?

Support the development of product manufacturing quality control testing through scheduled factory visits and industry research. ?

Keep updated with Global Product Recall incidents (from market-available databases) to proactively update Link’s testing and inspection guides to avoid potential issues. 

Experience and Skills Required:

• At least 2 years of experience of QA/QC/Auditing in the Promotional Merchandise category in a Customer Support/Service capacity, either directly for a consumer brand or a 3rd party auditor/supplier.
• Should have practical experience in managing projects into countries where local importation/certification is needed per product categories.
• Knowledgeable in areas of product safety, regulatory and performance requirements as per international and market-specific standards.
• Work must be performed in accordance with defined guidelines & operating systems and supported by appropriate formal documentations.
• Strict adherence to Company & Departmental operational and administrative guidelines.
• Maintain effective and efficient communication with all parties.
• Well-organized and able to handle multi-tasks at the same time.

Ability to commute/relocate to ANGELES CITY, PAMPANGA

Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.

Your needs and preferences are important to us, and we are committed to ensuring an equitable and accessible recruitment process. If you feel you need any reasonable adjustments to be made in order to apply for a vacancy at Link, please contact us at