IT Helpdesk Support

Job Description

Elevate Your Career in Health Tech! Join a Global Team Redefining Wellness

Welcome to the forefront of Health Tech innovation! Dive into a world of endless opportunities within the Health, Wellness & Fitness industry, all from the comfort of home. As an IT Helpdesk Support , you'll be spearheading technical solutions for a global clientele, pushing boundaries without ever stepping foot outside your country. Take your career to soaring heights while enjoying the perks of international exposure and remote work flexibility. Join us in shaping the future of healthcare technology, one support ticket at a time. Don't just dream of a dynamic career seize the chance to make it a reality! Apply now and embark on an exhilarating journey toward professional growth and global impact.

Job Overview: Embark on a Fulfilling Journey

• Employment type: Full time
  
• Shift: Monday to Friday 9AM - 5PM EST (Semi-flexible)
  
• Work setup: Hybrid (Majority Remote), Ortigas/Makati
  

List of Tasks: Unlock Your Potential with These Responsibilities

• Provide first-level support for end-user technical issues via phone, email, or chat.
  
• Log and prioritize support tickets, ensuring timely resolution.
  
• Troubleshoot hardware and software problems and escalate as needed.
  
• Assist with user account management and access control.
  
• Document support activities and resolutions in a knowledge base.
  
• Collaborate with other IT teams to resolve complex issues.
  
• Escalate complex problems to a higher level within the organization.
  
• Provide excellent customer service and maintain a positive user experience.
  

Requirements

Qualifications Needed: Fuel Your Success with These Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
  
• At least 3 years of experience in IT support or service desk roles.
  
• Strong problem-solving and troubleshooting skills.
  
• Excellent communication and customer service skills.
  
• Familiarity with ITIL processes and service management tools.
  
• Ability to work in a fast-paced environment and handle multiple priorities.
  
• Basic knowledge of networking, operating systems, and hardware components.
  
• Relevant certifications (e.g., ITIL) are advantageous.
  

Benefits

Benefits: Experience the Following Perks

• Day 1 HMO coverage
  
• Hybrid arrangement (Work from home and onsite)
  
• Prime office locations with free unlimited gym access in Ortigas and Makati
  
• Great work culture fostering career growth and international exposure
  
• Standard government and Emapta benefits
  
• Diverse and supportive work environment
  
• Fun employee engagement activities
  

Overview of the Client: Discover PL Development Holdings LLC

Our client, PL Developments (PLD), stands as a beacon in the realm of healthcare innovation. Renowned as a leading manufacturer, packager, and distributor of over-the-counter (OTC) pharmaceutical products and consumer healthcare goods, PLD boasts a global presence and an unwavering commitment to excellence. With state-of-the-art facilities spanning over 2 million square feet, PLD operates under stringent FDA guidelines and cGMP practices, ensuring every product surpasses industry standards. Founded in 1988 by Mitch Singer and Mort Rezack, PLD's journey is one of resilience and growth, marked by strategic acquisitions and a dedication to customer-centric values. Today, led by Mitch Singer and his family, PLD continues to revolutionize the healthcare industry, delivering quality products and services that improve lives daily.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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