Production Sales Assistant

The Production/Sales Assistant will give support to supplier management and help ensure orders are executed accurately and on schedule within commonsku. The main responsibility is to make sure that everything is going properly behind the scenes and that all orders that are being manufactured with our supplier partners are being completed and produced in accordance with purchase orders and customer demands. The individual in question will assist with customer communication by providing factory proofs, order updates, tracking numbers, and guiding them through any potential hiccups that may arise while orders are in production. Additional responsibilities would include order entry and processing and supporting sales representatives. The applicant should be excited to learn about other areas of the business and open to cross-training.

• 3+ years experience using CommonSKU required
• Join our existing Philippine based support team

Skills that you will master in this position include:

• Managing the production process with our vendors and giving our clients frequent updates
• Working together with our fulfillment center(s) to expedite shipping to our clients
• Check inventory counts, export tracking reports, import batch orders, and kitting and fulfillment jobs
• Sending proofs to clients for approval
• Assist in navigating and resolving art issues with our vendors, calling on the art team as necessary
• Follow up with suppliers for tracking information
• Sending tracking to customers
• Navigating any shipping-related difficulties, such as address changes, customs procedures, refunds, etc.
• Communicating with clients regarding shipping issues, tracking updates, delivery confirmations, etc.
• Assist with shipping labels, shipping estimates, scheduling freight pick-ups, courier pick-ups, etc.
• Managing and updating the Production Report on Commonsku daily
• Utilizing the Production Report to inform the team of all orders that delivered the day prior
• Helping to resolve order errors and client issues with the assistance of the sales team
• Determining blank clothing discrepancies; communicating with the decorator and the supplier to resolve
• Updating and maintaining supplier changes internally - contact info, email addresses, warehouse locations, etc.
• Planning weekly production meetings (10–15 minutes each) with each project manager to examine orders and discuss problems or errors
• Creating and setting up shops and stores
• Generating presentations, estimates, sales orders, and shipping
• Assisting with product research as necessary
• Processing both shop and sales orders
• Answering incoming phone calls
• Coordinating spec sample orders in conjunction with the Sales Team

Would you be a good fit for our company?

• 5+ years of professional work experience required
• 3+ years of experience using CommonSKU required
• 3+ years of experience using Sage
• 2+ years of customer service experience
• Must be willing to work Pacific Time Zone hours
• Ability and willingness to work remotely with a strong internet connection
• Optimistic personality with a genuine desire to learn and advance their careers
• Excellent verbal and written communication abilities, along with a desire to help clients with their difficulties
• Detail oriented
• Exceptional organizational and time management skills
• You provide solutions to issues

What's in it for me?

• Fun, progressive workplace and culture
• Competitive compensation package
• Growth and mobility within the company
• Flexible paid time off
• Work from home, professional setting required
• Paid holidays and vacation
• Company will provide all required hardware and software

Job Type: Full Time/ Work-from-home Independent Contractor Schedule: Monday – Friday 7:30 AM – 4:00 PM Pacific Time (10:30 PM – 7:00 AM Manila Time) Location: Philippines Note: Since this is a full-time work-from-home position and the arrangement is that of an Independent Contractor, you will be accountable for handling your taxes and benefits independently. The salary is calculated and offered on an hourly basis. To apply, please submit your resume and cover letter to .