Senior Customer Experience Specialist: Make an Impact with Your Skills

Senior Customer Experience Specialist: Make an Impact with Your Skills

What Sales Support Administration contributes to Cardinal Health 

Sales Support Administration is responsible for kit maintenance and support. Includes gathering, analyzing, and executing kit requirements; problem identification, root cause determination, and resolution of issues that interfere with the accuracy, quality, or delivery of kits to customers; generation, dissemination, and presentation of operational metrics; kit profitability opportunities; self-service adoption; and process improvement identification and execution. 

Cardinal Health Presource Products and Services is the provider of low cost, high-quality kitting solutions to help improve your cost effectiveness and ability to serve patients. We offer custom and standard kits to best meet your needs

Responsibilities

• Quoting Presource packs based on sales rep/customer request. This may include quoting out a new pack or making changes to an existing pack.
• Most if not all communication will be with the sales rep, not the customer (hospital)
• Focus on best cost, high volume components.
• Ensuring quotes meet quality and regulatory guidelines.
• Works through a variety of requests that require additional training – Government, Canada quotes, Dressing change organizers, PRCs.
• Ability to critically think through requests that are out of the norm.
• Working with cross-functional teams.
• Reviews and ensures rebates are accounted 

Qualifications

• Graduate of Bachelor’s degree in any field.

• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization

• Advanced customer service, problem solving and analytical skills is highly required

• Strong written and verbal communication skills

• Basic computer skills in Microsoft Office products 

• Amenable to work in US hours and hybrid work modality 

What is expected of you and others at this level in Sales Support for functional success

• Demonstrates and executes on knowledge and understanding of relevant business processes (organization and/or function-specific processes) at various levels to ensure successful completion of project, process, etc.

• Applies knowledge of the customer’s business and industry to develop optimal solutions.

• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.

• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.

• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a customer services representative?

How many years' experience do you have in the BPO industry?

We’re the business behind healthcare. And rewarding careers.

Awards and recognition:

Over the past year, Cardinal Health was recognized for its leadership and commitment to diversity and sustainability, including:

• Named on the 2017 World's Most Admired Companies list by Fortune

• Recognized by the National Association for Female Executives as a Top 60 Company for Executive Women for the sixth consecutive year

• Included in Becker's Healthcare 150 Top Places to Work in Healthcare 2017 listing

• Named to the Human Rights Campaign (HRC) Best Places to Work for LGBT Equality for the fifth consecutive year based on ratings in HRC's 2017 Corporate Equality Index

• Included in the Dow Jones Sustainability North American Company Index for the eleventh consecutive year

About Cardinal Health

Cardinal Health, Inc. is a global, integrated healthcare services and products company, providing customized solutions for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories and physician offices worldwide. The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Because Cardinal Health helps ensure pharmacists and the consumers they serve have access to medications they need while working to help prevent prescription drug diversion, the company and its education partners created Generation Rx, a national program to help prevent the misuse of prescription medications. Backed by nearly 100 years of experience, with approximately 50,000 employees in nearly 60 countries, Cardinal Health ranks #14 on the Fortune 500.

For more information, visit cardinalhealth.com, follow @CardinalHealth on Twitter and connect on LinkedIn at linkedin.com/ company/cardinal-health.

We’re the business behind healthcare. And rewarding careers.

Awards and recognition:

Over the past year, Cardinal Health was recognized for its leadership and commitment to diversity and sustainability, including:

• Named on the 2017 World's Most Admired Companies list by Fortune

• Recognized by the National Association for Female Executives as a Top 60 Company for Executive Women for the sixth consecutive year

• Included in Becker's Healthcare 150 Top Places to Work in Healthcare 2017 listing

• Named to the Human Rights Campaign (HRC) Best Places to Work for LGBT Equality for the fifth consecutive year based on ratings in HRC's 2017 Corporate Equality Index

• Included in the Dow Jones Sustainability North American Company Index for the eleventh consecutive year

About Cardinal Health

Cardinal Health, Inc. is a global, integrated healthcare services and products company, providing customized solutions for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories and physician offices worldwide. The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Because Cardinal Health helps ensure pharmacists and the consumers they serve have access to medications they need while working to help prevent prescription drug diversion, the company and its education partners created Generation Rx, a national program to help prevent the misuse of prescription medications. Backed by nearly 100 years of experience, with approximately 50,000 employees in nearly 60 countries, Cardinal Health ranks #14 on the Fortune 500.

For more information, visit cardinalhealth.com, follow @CardinalHealth on Twitter and connect on LinkedIn at linkedin.com/ company/cardinal-health.

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