Technical Support Representative

The Technical Support Representative is the primary interface for customers contacting the center for hardware and software support and complaints. He/She is responsible in synthesizing both internal and external feedback and turns it into actionable items, leads the corrective actions, supports teams, and projects that will deliver solutions and issues for the customers. Works with the Technical Customer Support organization and other appropriate groups to ensure customer satisfaction on key accounts.

Business Hours: Monday - Sunday 24X7

Work Hours: 5 scheduled days which may include weekends, holidays, and on-call

Duties & Responsibilities:

• The candidate must have strong communication and customer relationship skills.
• Primary responsibility is to provide technical support to customer inquiries ranging from hardware, software applications and operating systems following a multi-tiered approach. This includes managing the daily workload through an incident tracking system.
• Resolve customer and field reported faults, queries, and complaints at first point of contact using the tools and systems provided.
• Adheres to the Incident Reporting and Escalation system and procedures.
• Contributes to meeting the team goals, metrics, and key performance indicators.

Basic Qualifications & Skills:

• Excellent phone, verbal, and written communication skills in English language. Knowledgeable with Microsoft Office package (PowerPoint, Excel, Word), Basic knowledge of web technology, email, and the internet
• Must be keen on details.
• Flexibility with supporting “on-call” after hours support and shifting schedules based on customer demand and/or group manpower shortages.

Education:

• Bachelor’s degree preferably in Technical or Engineering (Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or related) field with minimum 1-year technical experience.
• Fresh graduates are welcome to apply. Previous experience in a customer support role is a plus.

Teradyne Philippines Ltd. is the world’s number one supplier of automatic test equipment. Our semiconductor test division delivers solutions to developers and manufacturers of a broad range of integrated circuits. Devices tested by Teradyne are used in computing, communications, consumer, automotive, identification, and internet applications.

Our customers include the world’s top electronics companies and we ride the wave of technical innovation and change every day. It’s an exciting, dynamic business and we need talented people who can contribute right away.

Product & Services

Semiconductor Test:The world's largest supplier of semiconductor test equipment for logic, RF, analog, power, mixed-signal and memory technologies. We deliver test solutions to developers and manufacturers of a broad range of integrated circuits, packaged separately or integrated as cells in system-on-a-chip (SOC) devices. ICs tested by Teradyne are used in computing, communications, consumer, automotive, identification, and internet applications. Products include the FLEX and UltraFLEX, J750, ETS and Magnum families.

Systems Test Group: A global leader in electronics testing solutions serving the world's leading original equipment manufacturers, electronics manufacturing services suppliers, and hard disk drive makers.. STG's Products and services include: In-Circuit Board Test Systems, Functional Test Platforms, Automated X-Ray Inspection, Military and Aerospace Test Solutions, Test, Design & Analysis Software, System Upgrade, Software and Parts, Factory Reconditioned, Hard Disk Drive test systems and Service Offerings.

Teradyne Philippines Ltd. is the world’s number one supplier of automatic test equipment. Our semiconductor test division delivers solutions to developers and manufacturers of a broad range of integrated circuits. Devices tested by Teradyne are used in computing, communications, consumer, automotive, identification, and internet applications.

Our customers include the world’s top electronics companies and we ride the wave of technical innovation and change every day. It’s an exciting, dynamic business and we need talented people who can contribute right away.

Product & Services

Semiconductor Test:The world's largest supplier of semiconductor test equipment for logic, RF, analog, power, mixed-signal and memory technologies. We deliver test solutions to developers and manufacturers of a broad range of integrated circuits, packaged separately or integrated as cells in system-on-a-chip (SOC) devices. ICs tested by Teradyne are used in computing, communications, consumer, automotive, identification, and internet applications. Products include the FLEX and UltraFLEX, J750, ETS and Magnum families.

Systems Test Group: A global leader in electronics testing solutions serving the world's leading original equipment manufacturers, electronics manufacturing services suppliers, and hard disk drive makers.. STG's Products and services include: In-Circuit Board Test Systems, Functional Test Platforms, Automated X-Ray Inspection, Military and Aerospace Test Solutions, Test, Design & Analysis Software, System Upgrade, Software and Parts, Factory Reconditioned, Hard Disk Drive test systems and Service Offerings.

Don’t provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.