Workforce Manager, WFM, Cebu

Career Opportunity: Workforce Manager, WFM, Cebu Qualifications:

• Bachelor's Degree graduate
• Should have at least 5 years of WFM experience and at least 8 years in the Call Center Industry.
• Should have sound knowledge of WFM – Planning, Scheduling, Forecasting, Real-Time Management, Reporting.
• Good on communication all round and able to control the flow of conversation to effectively communicate to one and all.
• Should have good excel skills and be able to up-skill the team on excel skill sets if required, be hands on with creating reports.
• Knowledge of VBA/SQL preferable.
• Should have exposure to Aspect/IEX/BP standard WFM tools .
• Should be sound in his knowledge of Avaya CMS.
• Should be able to think on the feet to make decisions related to steps which would impact business.
  
   

Roles and Responsibilities:

• Analysis – Strong Analytical skills
• Should be able to handle and achieve the departmental requirements.
• Knowledge of VBA, MS Access, SQL preferable.
• Maintaining secrecy of data.
• Knowledge (what the person must know): Understanding of operational process, logical thinking, reporting and analysis.
• Should be open to change; multi-tasking skills.
• Team management.
• Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real-Time Management, Reporting.

Location: Cebu #CareerOpportunity #BPOJobs #CebuJobs #WFM #WFMManager #Scheduling #Planning #Forecasting #BPO #JobOpenings #JobHiring #JobVacancy #Workforce

BRISolutions

Human Resources & Recruitment

BRAVISSIMO RESOURCING, INC. (BRISOLUTIONS)

Effective People Solutions

Our Company

BRISOLUTIONS is a professional human resources company providing: Manpower Contracting,

HR Consulting, Recruitment Process Outsourcing, Staff Augmentation and Executive Search,

Personnel Outsourcing and Placements.

Our Management Team

BRISOLUTIONS is being managed and operated hands-on by the seasoned professionals of the

human resources industry, and finance, audit and accounting practices.

Jennifer Gutierrez or Jenny has twelve years of executive management experience and

specializes in Labor Law, Organization Development and all human resources functions. She

pioneered a premier recruitment and consulting company. She has a Finance Diploma at Asian

Institute of Management and has masteral units in Organization Development. She is active

member of the People Management Association of the Philippines (PMAP).

Manolito Manalo or Noli has more than twenty two years of professional experience in the areas

Finance, Audit, Tax and Accounting which covers a broad range of global and domestic

institutions, small and medium enterprises and multi-national companies in the public and

private arena. He is a Philippine Certified Public Accountant and a Chartered Business

Administrator of Canada.

Our Client Service Team is composed of seasoned senior management consultants and

thoroughly trained executive recruitment consultants geared to deliver value to clients.

Our Clients

BRISOLUTIONS is proud and happy of its loyal and satisfied clients from different industries like

IT, Construction, Hospitality, BPO, Education, Professional Services, Real Estate, and Pharmaceutical.

We have new clients coming from Beverage, Manufacturing, Direct Selling, Multi-Level Marketing, Utilities and Banking Industry.

Our Accreditation

BRISOLUTIONS is accredited by Department of Labor and Employment and duly registered with

Securities and Exchange Commission, Bureau of Internal Revenue and Government of

Mandaluyong City, and has compliant status with Social Security System, Philippine Health

Insurance Corporation and Home Development Mutual Fund or Pag-IBIG.

BRAVISSIMO RESOURCING, INC. (BRISOLUTIONS)

Effective People Solutions

Our Company

BRISOLUTIONS is a professional human resources company providing: Manpower Contracting,

HR Consulting, Recruitment Process Outsourcing, Staff Augmentation and Executive Search,

Personnel Outsourcing and Placements.

Our Management Team

BRISOLUTIONS is being managed and operated hands-on by the seasoned professionals of the

human resources industry, and finance, audit and accounting practices.

Jennifer Gutierrez or Jenny has twelve years of executive management experience and

specializes in Labor Law, Organization Development and all human resources functions. She

pioneered a premier recruitment and consulting company. She has a Finance Diploma at Asian

Institute of Management and has masteral units in Organization Development. She is active

member of the People Management Association of the Philippines (PMAP).

Manolito Manalo or Noli has more than twenty two years of professional experience in the areas

Finance, Audit, Tax and Accounting which covers a broad range of global and domestic

institutions, small and medium enterprises and multi-national companies in the public and

private arena. He is a Philippine Certified Public Accountant and a Chartered Business

Administrator of Canada.

Our Client Service Team is composed of seasoned senior management consultants and

thoroughly trained executive recruitment consultants geared to deliver value to clients.

Our Clients

BRISOLUTIONS is proud and happy of its loyal and satisfied clients from different industries like

IT, Construction, Hospitality, BPO, Education, Professional Services, Real Estate, and Pharmaceutical.

We have new clients coming from Beverage, Manufacturing, Direct Selling, Multi-Level Marketing, Utilities and Banking Industry.

Our Accreditation

BRISOLUTIONS is accredited by Department of Labor and Employment and duly registered with

Securities and Exchange Commission, Bureau of Internal Revenue and Government of

Mandaluyong City, and has compliant status with Social Security System, Philippine Health

Insurance Corporation and Home Development Mutual Fund or Pag-IBIG.

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